Mr. Brucks was AMAZING!! Awesome customer service. Excellent communication! Thomas was really easy to work with and kept me in the loop about my vehicle every step of the way. Thank you for fixing up the v-dub so it can embark on more rad adventures!!
2/11/2021
Francisco M. VERIFIED CUSTOMER
I would highly recommend the team working at Norm Reeves to anyone needing service.
2/10/2021
John M. VERIFIED CUSTOMER
Raul was great. Always in communication with me about the status of the car
2/10/2021
Daniel S. VERIFIED CUSTOMER
Thomas was very friendly, courteous, and helpful. I really appreciated how easy my experience was!
2/10/2021
Melburn K. VERIFIED CUSTOMER
Thomas was great. Very experienced and knew what he was doing. Well definitely be back for his service
2/9/2021
Guy G. VERIFIED CUSTOMER
Extra helpful
Work was finished more quickly than expected
Genuine friendly
2/9/2021
Valerie W. VERIFIED CUSTOMER
Thankyou Thom for the amazing service over the years!! I always feel so comfortable taking my car to Irvine VW knowing it is in the best of hands!!
2/9/2021
Gary G. VERIFIED CUSTOMER
Thomas provided exceptional service!
2/7/2021
Christina M. VERIFIED CUSTOMER
Five star service out of 5 Raul did an amazing job as always the only thing I wish you hadn't stopped is the car wash after service. That's a bummer.
2/7/2021
Nevin N. VERIFIED CUSTOMER
Thomas was great at helping me fix my car and understand what was wrong specifically without cutting things out.
2/7/2021
Anna C. VERIFIED CUSTOMER
Thank you.
2/7/2021
Taiga S. VERIFIED CUSTOMER
Great Quick service and
He let me use his I phone charger
2/5/2021
Susan T. VERIFIED CUSTOMER
Efficient process and I liked the text message that the car was ready instead of a phone call bc I sit in a lot of zoom meetings and a call would have been more distracting. The text was exactly what I preferred. Thanks for excellent service, Susan
2/5/2021
Garid B. VERIFIED CUSTOMER
Great job!
2/5/2021
Andrew C. VERIFIED CUSTOMER
I dropped my car off Tuesday am to have the water pump replaced. The part was out of stock (which is understandable) so I had to wait until the next day. The next day, I have to call for an update and I’m told that a technician called out sick and my car wouldn’t be ready the next day. On Thursday morning, still no update so I call Tom to get status and he says he’s hoping before lunch but no promises. I explain to him that my time is short this week and I really need the car ASAP. The next update I received is that it will be ready at 2:00pm which it was.
Overall, it’s hard for me to understand how the call out of one technician can cause such an affect on your business. With COVID businesses are dealing with this everyday. I’m a Store Manager of a big box retailer and have dealt with this a lot. There are some many mechanics out there... it’s hard for me to want to pay more at a dealership to get that kind of service.
2/5/2021
Marco B. VERIFIED CUSTOMER
Raul was very helpful and friendly
2/5/2021
Jonathan R. VERIFIED CUSTOMER
I always enjoy working with Tom. He keeps me well informed with my vehicle and is patient with any questions that I might have. Personally, he is a big reason why I enjoy going to this dealership. Also what makes Tom impressive, is how comfortable he makes exchange. No matter how small of a question, he is willing help. He really is on top of things!
2/5/2021
Jose R. VERIFIED CUSTOMER
Thank you for all the help
2/4/2021
Jean B. VERIFIED CUSTOMER
Great customer service but cost is not competitive!