Outstanding Customer Service providencia.
Improved service time completion.
10/7/2024
Jeffrey R. VERIFIED CUSTOMER
Renato is very professional. It is always a pleasure working with him.
10/7/2024
Alastair W. VERIFIED CUSTOMER
Jimmy was very friendly, thank you. One suggestion is maybe a courtesy car wash after a service. I had this with another one of my cars. Thank you
10/7/2024
Tarrell C. VERIFIED CUSTOMER
World class customer service. 5stars.
10/6/2024
Zeena G. VERIFIED CUSTOMER
Jimmy was Exceptionally nice & kept me up to date on progress of my car
10/6/2024
Charley H. VERIFIED CUSTOMER
Jimmy is the best service writer I have worked with. And I have been taking my cars for service for over 50 years!
10/6/2024
Pablo C. VERIFIED CUSTOMER
You guys did a good Job, Renato Rodríguez is Great person and obviusly a good worker. Thank you so much
10/6/2024
Justin H. VERIFIED CUSTOMER
I dipped the vehicle off at 345 Thursday and got it back Friday after noon and it wasn’t washed. I feel like the had been a significant drop in overall attention to details over the past year or so.
10/5/2024
Maged E. VERIFIED CUSTOMER
Josue went above and beyond to ensure everything works like clockwork.
Thanks Josue.
10/5/2024
Nimesh U. VERIFIED CUSTOMER
Took forever for an oil change
10/5/2024
Robert G. VERIFIED CUSTOMER
Always a great experience with Rigoberto. Above expectations
10/5/2024
Sheila T. VERIFIED CUSTOMER
Good customer service
10/5/2024
Steven C. VERIFIED CUSTOMER
Four times my car has been back for the same problem and you can’t fix it.every month since purchase it’s been back to fix , and you can’t!!
I have lost confidence in your ability to fix this problem, what’s next?
Councilor?
Steven C
10/5/2024
Patrick G. VERIFIED CUSTOMER
Jimmy **** provided outstanding personal service. He went out of his way to make feel important to him and that all my needs were met
10/5/2024
Mark L. VERIFIED CUSTOMER
Jimmy was awesome!! We had an issue that popped up and the service center gave us an appointment right away! Jimmy took our car in and fixed the issue as well as went above and beyond and fixed a totally different issue that was not under warranty free of charge!! 5 stars for all the employees in the service center! We definitely recommend Norm Reeves Volkswagen to all of our friends and family! Top notch customer service!! Thank you again!
10/4/2024
William E. VERIFIED CUSTOMER
Josue was a great and nice guy to work with hope I get him again next week. At the .50,000 check up I was told that the shocks were not covered under warranty Josde told me they were at the 60000 mile check up that was great
10/4/2024
Ishan K. VERIFIED CUSTOMER
The service team was very efficient in fixing the issue
10/4/2024
Soheila M. VERIFIED CUSTOMER
I am so glad that Renato took my car in. He explained everything in details. He is a knowledgeable, friendly and courteous person.
10/4/2024
Mark O. VERIFIED CUSTOMER
Overall, great service and advice about the next service appointment next year.