I feel ripped off and will not be back. I loved the sales department when I bought my car, but service dept. Is terrible. Got the car back filthy, it was left over night for a recall... and returned dirty. Overpriced service work and general manager never responded to my email. What a shame.
12/1/2020
Tim G. VERIFIED CUSTOMER
Thomas was great
12/1/2020
Alberto M. VERIFIED CUSTOMER
Me dieron un excelente servicio
12/1/2020
Bruce Y. VERIFIED CUSTOMER
Great customer service from the guy who helped me. I believe his name was Thomas.
12/1/2020
Sue C. VERIFIED CUSTOMER
Excellent service as always! Tom is the best! Really trust his advice. Thank you ????
11/30/2020
Stephanie D. VERIFIED CUSTOMER
Always very kind and respectful. Everyone dreads coming in to do a service but Volkswagen staff and Raul make it quick and easy. Thank you again for all that you do.
11/30/2020
Marelene W. VERIFIED CUSTOMER
Thomas Brucks is awesome. He is both personable and professional. He understands how much I treasure my VW Eos and he provides valuable advice to keep her running smooth. I appreciate Tom.
11/29/2020
Laura R. VERIFIED CUSTOMER
Tom Brucks (Service Advisor) delivered an outstanding costumer service experience. Thank you for all your help!
11/28/2020
Erika G. VERIFIED CUSTOMER
He was very polite and helpful, and gave great advice. Car looks great!
11/28/2020
Jeff M. VERIFIED CUSTOMER
Tom, is an amazing service manager. He is dedicated, honest, and hard working. He always goes the extra mile. I’ve watched him with other customers and truly respect his values and work ethic. Safety is always a consideration when it comes to family. He takes time to listen and explain. There should be more Tom’s in the world. Thank-you
11/28/2020
Dennis T. VERIFIED CUSTOMER
Raul Is always very helpful.
11/28/2020
Jose R. VERIFIED CUSTOMER
Yes Raul Escamilla is the reason that I drive over 30 to get my car serviced there. Thank you again for all of your help.
11/27/2020
Sergey T. VERIFIED CUSTOMER
Great job. Thank you
11/27/2020
Elenita O. VERIFIED CUSTOMER
He went above and beyond by providing us a lift so I can go home by driving us himself
11/27/2020
Richard L. VERIFIED CUSTOMER
My previous comments about how good your service manager referred to Thomas Brucks.
11/25/2020
Aaron S. VERIFIED CUSTOMER
I’ve been getting my cars serviced for over 30 years across Southern California + Chicago and I can honestly say in that time I’ve never had better customer service in my life. He is Incredibly kind, professional + equally important, knowledgeable. As a manager of several people and departments, I wish I had co-workers that approach Mr Brucks care and effort like the way that he does. Truly irreplaceable. Thank you. You have a customer for life...have a great holiday.
11/25/2020
Sandy C. VERIFIED CUSTOMER
Raul is very professional and wonderful with customer service. He is very helpful snd has a great attitude.
I was surprised that Norm Reeves Irvine no longer offers complimentary car washes with service. As car washes are still offered with other Volkswagen dealerships as experienced in Riverside.
11/25/2020
Janet C. VERIFIED CUSTOMER
Felt dismissed and not listened to
After reading found out my Jetta has an inherent issue with the noise I brought it in for. Was told noise was a water bottle rolling around in my door
Ridiculous
11/25/2020
Debra A. VERIFIED CUSTOMER
So friendly and helpful. It appears he really likes his job. A very nice experience.