Norm Reeves Volkswagen Superstore Irvine Auto Repair Service Center

Tom is the best!

Raul is always a pleasure to work with.

Service time was efficient. Raul was professional, courteous and thorough.

Raul is always fantastic. You are lucky to have him. Unfortunately, I spent over 800.00 and as I went home to complete errands the tire pressure light came in and I have to deal with that now. Has nothing to do with Raul. Someone did not do a tire pressure check on my car. I will call Raul Monday. Thank you

Raul has done excellent job! I have two VW cars (all track and golf), and just moved from San Francisco area to OC. With the recommendation from VW customer service center, I find Nom Reeves VW and Raul. He helped me to fix the Major recall issue, do maintenance work and keep both cars in good conditions. His work demonstrate high quality of customer service and deserve five-star review. Thanks Norm Reeves VW service department for your good work!

Due to some recent health issues, I’ve had difficulty scheduling appointments around hospital and clinic visits. Tom went beyond my expectations by streamlining the service process and pre-ordering required special order parts. Tom’s been my VW Service Advisor of choice for 10 years because he consistently exceeds my expectations. John M

Tom did a great job. From working in the customer service industry he went above and beyond at accommodating especially with being as busy as he was that early in the morning. Tom is a flagship employee and a great representation of the VW brand.

Raul & everything was great. I just wish they washed my car after having it a week.

I have been taking my car here for the past I don’t know how many years. I enjoyed coming here for a few reasons: 1. Shuttle service to my work 1 mile away which is convenient since I work in Irvine but live in Oceanside 2. Car wash with my oil change I understand with Covid you don’t offer the shuttle service anymore, so I would get a Lyft called for me by you guys and have to find a ride back to pick up my car. Yesterday when I get asked if I am waiting for my vehicle or coming back. I say I’ll come back but I need a Lyft to work. The gentleman who helped me now tells me I don’t qualify for a Lyft with just an oil change. Since when ? All throughout Covid while coming here I have been given Lyft a since your shuttle service is closed. So I drop my car off at 8am, 3 hours later I get a text I can come back to pick it up. It’s not like this was some 30 min service and I could just wait it out for the car, you expect me to sit there for 3 hours for an oil change or figure out my own ride now. I just got 4 new tires a week ago at a different place in Irvine and they asked if I wanted to change my oil while I was there, I liked coming to the dealership and having you guys do it, but I don’t appreciate not being valued for whatever services I bring to your dealership should it be an oil change or a full blown service. I think my services at this dealership are over.

Tom was really helpful. He was really honest and understanding about the situation of my vehicle. He did everything he can to get me the soonest schedule as possible for my car to be fixed. Keep it up Tom. Thank you.

Raul always provides such great service. Extremely satisfied!

Simply stated.... GIVE TOM BRUCKS A RAISE! Tom is the best! Jim C

Thomas was friendly and knowledgeable. It seemed like he was actually trying to help me, not just doing a job.

Raul is always wonderful to deal with. Knows his job, and likes his job. Always know when Raul is here it’s going to go smooth.

Tom was very helpful and distinguishes himself by the service he provides. He creates long term clients.Thank you, Tony

The font deck was very helpful. The waiting area clean and 6 foot apart from other people. Overalls very happy. Thank you for looking after me.

I was totally satisfied with the service and will return even though I have to drive farther.

Great service!

Thomas was great and friendly

Raul is very responsive and gives me the impression he cares. It’s all I ask for.