Even though it was a Saturday, I was told it would take approximately 90-120 min. I received both a text and email when the car was done and it was one hour and 45 minutes. I was more than Satisfied.
10/12/2020
Corinne B. VERIFIED CUSTOMER
Ii dropped off my car on Friday 10-9-20 at 5:30pm. I thought the car would of been completely done about 2pm on saturday. My car wasn’t done until 4:30pm on 10-10-20..
10/11/2020
Hao X. VERIFIED CUSTOMER
Solid experience with Raul as before
10/11/2020
Iren A. VERIFIED CUSTOMER
Raul service is good , but removing car wash after service does not make sense, specially for the customer like me who paid this service before and car wash after service was included.
10/10/2020
Bill C. VERIFIED CUSTOMER
Always great service - both customer service at the service desk and with text communication/voicemails from the technician. Very satisfied thanks for all you do.
10/9/2020
Julie I. VERIFIED CUSTOMER
Mr. Brucks was very professional and he arranged for my car's service to be completed within a fully acceptable amount of time. He was very courteous and customer friendly as well as being very knowledgeable and it was a pleasure to deal with him. I have always been happy with the way I have been treated at Norm Reeves VW and two other employees I would like to commend are Raul Escamilla and April Dean. My wife and I have leased two cars from April and we will likely lease another one from her in the future.
10/9/2020
Stephanie A. VERIFIED CUSTOMER
The repair took numerous days due to lack of ability to diagnose the issue. We got a rental car that smelled like a cigarette ****. We would have exchanged it but everyday we were told repair would be done by the next day. A very disappointing experience.
10/9/2020
Martin R. VERIFIED CUSTOMER
Everything went great! Smooth process with great customer service!
10/9/2020
Mike K. VERIFIED CUSTOMER
Thomas is always very efficient, quick and clear in explanation, and outstanding in customer care!
10/9/2020
Naresh V. VERIFIED CUSTOMER
Yes
10/9/2020
Courtney S. VERIFIED CUSTOMER
Great experience as always. Tom is very friendly and helpful!
10/8/2020
Miaomin M. VERIFIED CUSTOMER
Tom always delivered what I expected.
10/8/2020
Naren T. VERIFIED CUSTOMER
Everything was good except the pricing..40 dollars to fill in a big bottle of def is too much when it costs only 7 dollars..
10/8/2020
Jian Y. VERIFIED CUSTOMER
Thank you
10/8/2020
Melissa B. VERIFIED CUSTOMER
Happy to have a trade in amount for my car. Loved driving the Tiguan that was a loaner I was given.
Happy I will be paying off my Passat soon. Not sure if I am ready to buy another car but would like to get back into another SUV. Would only buy used now. Just to be careful financially.
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