I took the car in at my 2:30pm appointment.
Upon arrival the tech, Mr Zabala, was not very clear, about my hood release handle/cable was under warranty or not. After doing the paperwork and taking my car key and the car to the service area, he decided to tell me that my car won’t be ready today, probably, some time tomorrow afternoon (I need my car to get to work in the morning). It will be nice if they’ll tell you this, at the moment when you are making the appointment. The tech, avoided at all cost to give me a straight answer. However, constantly repeating, “I have to go through the process”. Evading to answer my questions. I couldn't leave my car for the needed repair. “It was a complete waste of my time”.
Your employees think that our time, the customers time, is not important.
I’m very dissatisfied with the way I was treated.
8/30/2024
Carl H. VERIFIED CUSTOMER
Thanks, Josue, for helping us unlock the console and get the latch ordered :)
I appreciate you, Brother!
8/30/2024
Nick G. VERIFIED CUSTOMER
Renato was extremely helpful and very quick to keep me updated with the status of my vehicle.
8/30/2024
Lucy R. VERIFIED CUSTOMER
Rigo was very helpful and friendly
8/29/2024
Jonathan L. VERIFIED CUSTOMER
Awesome service! You guys were great! Rigo, thank you for going out of your way to get my daughter's car repaired before we send her off to college. Your kind and personable attitude is very appreciated!
Jon L.
8/29/2024
Wei W. VERIFIED CUSTOMER
good service
8/29/2024
Valora B. VERIFIED CUSTOMER
Dropped car off on Saturday and had to keep following up with service center to get car picked up. Was promised Monday but ended up being Tuesday. I understand that if may be busy time, I would just appreciate open communication going forward.
8/29/2024
Heidi T. VERIFIED CUSTOMER
Gold star service from kind, friendly, and highly professional staff. Thank you!
8/28/2024
Gregg S. VERIFIED CUSTOMER
Jimmy always helps and is always a pleasure to deal with. Can’t say enough nice things about him.
8/28/2024
Joanna H. VERIFIED CUSTOMER
Josue went above and beyond to get my vehicle serviced and returned to me in a timely manner.He was very patient and courteous and demonstrated great customer service. A big thank to Josue.
8/28/2024
Lina K. VERIFIED CUSTOMER
Always a pleasure to work with Josue Zavala. He’s a keeper! Professional, dedicated, and goes above and beyond to get things done.
8/28/2024
Cindy B. VERIFIED CUSTOMER
Rigoberto was the best service consultant I ever had in my 10 years I’ve been with Norm Reeves. . He understood the problems that we’ve been having for a while and he went straight to the solution. He’s very good at communicating. He kept us posted every step of the way even when it was his day off. He made sure i was updated and had someone I could contact at all times. Because Rigo is so honest and genuinely cares for us, customers just trust him with their cars and know they are in the best care at Norm Reeves. I trusted anything he said because he genuinely cared for us. We can’t Rigo enough. Cindy B
8/27/2024
Jerome F. VERIFIED CUSTOMER
Good communication, friendly service.
8/26/2024
Cory E. VERIFIED CUSTOMER
Easy recall service. Josue was great. Thank you.
8/26/2024
Gilda S. VERIFIED CUSTOMER
Josue did an excellent job keeping me informed about the status of my car. He provided me with a loaner car, and made a bad situation tolerable.
Thank you!
8/25/2024
Janis G. VERIFIED CUSTOMER
You are honest. Fast. Professional. I drive 45 miles to have you service my V W. Please open a dealership in Oceanside CA
8/25/2024
Jessica Alberto. VERIFIED CUSTOMER
Rigo is an amazing person, he always communicates and explains everything clearly. I’m really happy with VW service. Thanks Rigo!
8/25/2024
Tekai L. VERIFIED CUSTOMER
A car wash helped seal the satisfaction from me as a customer. Thanks, Renato.
8/25/2024
Rafael L. VERIFIED CUSTOMER
Excellent service, thanks again to Rigoberto
8/25/2024
Preslav D. VERIFIED CUSTOMER
Really great service. Everything was on time super satisfied with his work.