Thank you for explaining repairs and calling promptly to notify repairs were finished. And Renato went above and beyond helping with phone syncing issue.
8/20/2024
Jesus L. VERIFIED CUSTOMER
Speed of service and customer service was and always is exceptional ????
8/18/2024
Tyler R. VERIFIED CUSTOMER
Thank you
8/17/2024
Ki Jeong. VERIFIED CUSTOMER
Thanks
8/17/2024
Nicholas M. VERIFIED CUSTOMER
Rigoberto was kind and very helpful and he knew what was needed for my car and I would bring my car in again
8/17/2024
Marcelino C. VERIFIED CUSTOMER
Treated well
8/17/2024
Justin H. VERIFIED CUSTOMER
The oil change and tire rotation took two hours and 10 minutes while we waited for the vehicle, that is abhorrently way too long and they kept telling her it would be another 10 to 15 minutes over and over again, way too long for that type of service
8/17/2024
Steven P. VERIFIED CUSTOMER
Great Service by Mr. Rigo. Extremely helpful and excellent customer support and service by Rigoberto. Appreciate the service. Thanks!
8/16/2024
Singh S. VERIFIED CUSTOMER
The check engine light turned on 10 minutes after I stepped out of dealership. When I bright car back to dealership, it service department was closed, so I drive back 30 miles home with CEL on. Now I have to go back again tomorrow morning to get it fixed.
8/16/2024
Okan U. VERIFIED CUSTOMER
Jimmy is the best period
8/16/2024
Joanna H. VERIFIED CUSTOMER
Renato turned a bad situation into a good one. He was very patient and delivered great customer service.A pleasure to work with.
8/16/2024
Jana S. VERIFIED CUSTOMER
This was the worst service I have ever received. I was told everything was under warranty (it’s on a recorded call), then I showed up and they refused to give me my car back. I was told they made a mistake and my battery was not under warranty. NO ONE called to ask about putting in a battery, since it was “covered under warranty”. When I went to pick-up my car I told I would have to pay $430, that is absolutely unacceptable and frankly feels like a scam. Josue was extremely rude and Renato gave me false information.
I tried to call Jamie but have yet to hear back
8/16/2024
Michael T. VERIFIED CUSTOMER
Jimmy did a great job.
8/15/2024
Ozias F. VERIFIED CUSTOMER
Renato always takes good care of us and we appreciate the time he takes to answer all of our questions.
8/15/2024
Heather F. VERIFIED CUSTOMER
The vehicle was not repaired to my satisfaction. The issues that I asked to be fixed weren't corrected. Also, as soon as I drove off the lot, the air pressure light came on, the service now light was not reset, and the clock was wrong.
8/15/2024
Valerie R. VERIFIED CUSTOMER
My vehicle I recently purchased has been at the service center for a week and a half. I paid for repairs that did NOT repair the issue at all. My vehicle is still at the service center and still being diagnosed. The issue has cost me too much time and too much money. Rigo has been doing his best and trying to help but they still have not fixed the issue or diagnosed the problem even after making the recommended repairs nothing changed.
8/15/2024
Hee L. VERIFIED CUSTOMER
It was mostly good. The service manager who helped me was great as well. But the issues this car has could not be fully resolved. Maybe nothing wrong with the dealership but probably VW quality in general.
8/15/2024
Laszlo K. VERIFIED CUSTOMER
Renato was very responsive, attentive, he was absolutely listening to my questions and concerns and thoroughly answered them. It’s been a pleasure doing business with Renato.
8/14/2024
Leila . VERIFIED CUSTOMER
Renato is great! Third time working with him and he’s always responsive and professional.
8/14/2024
Kent P. VERIFIED CUSTOMER
Helpful and kept me informed about service progress.