Service Staff are always and easy to communicate (especially when getting explanation on issues concerning my vehicle). Always a pleasure dealing with Norm Reeves VW service team.
7/20/2024
Charles S. VERIFIED CUSTOMER
Josue was professional and courteous, explained the repair process in great detail, and answered all of my questions. I had a great service experience.
7/20/2024
Steven L. VERIFIED CUSTOMER
As a former vw employee I know how long it should take to plug a tire. Waited about an hour for the service to be done. Service advisor was great. Service at this location is unbelievably slow. An oil change for example shouldn’t take all day when you come in for an express service.
7/20/2024
Sandy W. VERIFIED CUSTOMER
Waited too long for a simple oil change
7/19/2024
Chryrae G. VERIFIED CUSTOMER
Customer service was great thank you
7/18/2024
Chris H. VERIFIED CUSTOMER
Thank you for the extended loaner car while the ignition part was in order and noticing the tire thread was very
Near “red” (which surprisingly another VW service dept noted as “ok”
) feel safer driving with the new tires !
7/18/2024
Hossein S. VERIFIED CUSTOMER
They did not rotate my tires because they decided the thread on the tires was too low, but charged me for it anyways anyways.
7/18/2024
John R. VERIFIED CUSTOMER
Very happy
7/18/2024
Steffen M. VERIFIED CUSTOMER
Great team and thanks to Renato for the easy going and smooth process!
7/18/2024
Wenifred A. VERIFIED CUSTOMER
I purchased my first Jetta in 2013 (my blue 2011 Jetta) and, Norm Reeves VW kept us safely on the road through 2020! At that time, I started my first lease ever obtaining my brand new, state of the art, 2020 VW Jetta SE RLINE! I so pleased with my car that when my lease was up, I could not let her go!!! Several offers have been made to purchase my RLINE but, I just can’t let her go. Relocating to Lake Elsinore, I pray to find at least 1/2 the superior service I’ve received from Norm Reeves VW Irvine!
7/18/2024
Mike P. VERIFIED CUSTOMER
I feel like Renato and the whole Norm Reeves team took good care of me & my Golf! Thank you!
7/18/2024
Angela C. VERIFIED CUSTOMER
They charged me $50 to do their job- and they wanted to overchange me to do the service. Found another place to service my car for hf the price. I will never come back.
7/17/2024
Junichi T. VERIFIED CUSTOMER
The brake problem was quickly fixed, and really appreciate it.
7/16/2024
Raul C. VERIFIED CUSTOMER
RIGOBERTO IS THE BEST!!!
7/16/2024
Randall K. VERIFIED CUSTOMER
Rigo is awesome!
7/16/2024
Nicholas S. VERIFIED CUSTOMER
Outstanding Service! Thank You.
7/15/2024
Anil A. VERIFIED CUSTOMER
The staff was extremely helpfull
7/14/2024
Michael A. VERIFIED CUSTOMER
rigo was outstanding!
7/14/2024
Matthew M. VERIFIED CUSTOMER
The service was great with Timing. Jimmy **** was very friendly.
7/14/2024
Russell F. VERIFIED CUSTOMER
Thanks Jimmy. Great customer service. Was surprised to see that the car wash is no longer part of the service.