Norm Reeves Volkswagen Superstore Irvine Auto Repair Service Center

Service was very pleasant:)

It was a good experience, very happy with Renato

I thought it said one question This is now the third wuestion

Joshue did a great job. He delivered everything that was promised.

Renato was very kind and friendly even pointed out features on my car.

Great response from the team. Thanks

Convenient and fast service.

Josue Zavala is an excellent service advisor, very knowledgeable and helpful. you can rely on him! thank you Josue for an awesome service.

Very efficient and reliable.

Renato and Rigo were great! However, driving home after picking up my completed car at 5pm on July 2nd, my car completely shut down going 35 mph on Alton driving north in lane 1. Immediately my dash flashed EPC. I was able to restart and pull out of traffic, nearly causing cars to rear-end me and honk at me many times. AAA was called and after 45 minutes flat bed towed me home. This was immediately after picking up my car from Norm Reeves and paying $2400. for suggested repairs! Service was closed so I towed home and called Renato to leave an urgent message at 6:15pm. After hearing nothing Wednesday at 8am I called AAA and again had my car towed to Norm Reeves and called Renato to tell him what happened. Wednesday afternoon Rigo got me a loaner car, thankfully, because I am undergoing treatment at City of Hope. Renato called me Friday, July 5, with questions from Volkswagen regarding the dangerous shutoff of my car. I answered his questions and he said my car’s problem had not been solved yet and it would take some days. Today is Monday, July 8, and I still have the loaner, thank you very much! However I have not spoken to any Service Rep since Renato on Friday the 5th. I believe he is off today but I need an update call!!! I really trust Renato but I have been totally helpful and understanding. I am a retired Kindergarten teacher with health concerns. I just spent $2400.

Didn’t fix my problem, which still persists. Can’t wait until the lease is up.

I showed up without an appointment on a Friday morning. I was driving to Las Vegas and asked for a quick check to be on the safe side. Temperatures are supposed to be at an all time high and wanted to be sure. Jimmy listened to my concerns and went about the call. My car was looked at, topped off, and sent on my way with a smile and best wishes. Fantastic care like always. There are other VW dealerships closer but this is where I take my car. Thank you again, Jimmy and Norm Reeves.

Rigo was very helpful and professional. The needs of my car maintenance was successful accomplished. Thank you for such good service!

Very satisfied, Josue was very helpful.

Renato was Excellent Service Advisor he was straight forward with me about the service being done on my vehicle.

Service was done professionally and Rigorous was exemplary throughout..

I recently had the pleasure of being assisted by Josue Zavala for my car's maintenance, and I couldn't be more satisfied. Josue was exceptionally knowledgeable, professional, and courteous throughout the entire process. He took the time to explain the maintenance procedures and ensured everything was done efficiently and thoroughly. His attention to detail and commitment to customer service were outstanding.

Thank you for taking such good care of my car and ensuring it was ready quickly!

Excellent service

10 days later still waiting for any commun6