He is always courteous and smiling. It is easy to talk to him and there is no BS with him.
6/20/2024
Huiling D. VERIFIED CUSTOMER
I was very satisfied with Mr. Rigoberto Miranda, he helped me so much!
6/19/2024
Christmas S. VERIFIED CUSTOMER
He was fantastic. Polite, helpful and excellent service. A raise is in order
6/19/2024
Diana N. VERIFIED CUSTOMER
Always great professional service
6/19/2024
Avani T. VERIFIED CUSTOMER
It was great working with Rigo!
6/17/2024
Tung-Tsun L. VERIFIED CUSTOMER
Rigoberto Miranda’s service is great!
6/17/2024
Maged E. VERIFIED CUSTOMER
Customers need unparalleled service and VW need to stop cheap tricks to make an extra buck. So petty and conveys a cheap attitude towards business eg: a service representative calls to say the first 3, regular maintenance are free but you have to pay $30 for tire rotation. If one needs to check the brakes properly one needs to u remove the tire to check the pads as well as the disk., so the tire rotation could be done without the charge. Cleaning the vehicle should also be standard.
6/17/2024
Alex S. VERIFIED CUSTOMER
Great service! Thank you
6/16/2024
Linghuan Z. VERIFIED CUSTOMER
I received excellent service. Thank you!
6/16/2024
Athanacios T. VERIFIED CUSTOMER
Renato was very friendly and provided great service making the experience very pleasant. I look forward to Renato assisting me on my next visit to your service department.
6/16/2024
Linda O. VERIFIED CUSTOMER
Even though concern could not be duplicated or fixed Josue was very nice and professional.
6/16/2024
Shellee D. VERIFIED CUSTOMER
No problem with me.
6/16/2024
David J. VERIFIED CUSTOMER
Please don’t contact me. I did my absolute best to try and get answers about my vehicle and repeatedly didn’t get the communication about the vehicle and what was being done even at a bear minimum level. Text messages weren’t responded to and concerns that we had and agreed to pay for weren’t addressed and the explanations I received after having to call in and come in resulted in “we do this 10 times per day” as if that’s an explanation to a specific question about the service we were told would be done and wasn’t. I will not be coming back as I don’t trust this location with my vehicle after this experience.
6/16/2024
Joseph P. VERIFIED CUSTOMER
Renato was helpful, prompt, and courteous. He answered all my questions on got me on the way as quick as possible.
6/16/2024
Joshua G. VERIFIED CUSTOMER
Excellent service. Excellent communication and the entire team took care of me when my car needed repair for over a week. The loaner car was clutch getting to work everyday and I am very happy with Rigo and the entire VW team.
6/15/2024
Shannon B. VERIFIED CUSTOMER
The Norm Reeves Volkswagen service department is the best service department I have ever worked with. The customer service is amazing. Renato was so friendly and helpful with any questions or concerns that I had. He was very kind and knowledgeable. I’ve been using this service department for the last 4 years and I’ve only experienced professionalism. Renato couldn’t have been more amazing. Thank you for your service.
6/15/2024
Ally W. VERIFIED CUSTOMER
Jimmy was GREAT!!
6/15/2024
Jacqueline B. VERIFIED CUSTOMER
Thank You Renato for excellent service!
6/15/2024
Aliaksandr B. VERIFIED CUSTOMER
Thank you!
6/15/2024
Diana J. VERIFIED CUSTOMER
Asked for car wash and it wasn't. Josue was great thogh!