Thank you for the help and everything is fine thanks.
2/16/2025
Saeed S. VERIFIED CUSTOMER
Renato was great in explaining the required services for my car.
2/15/2025
Mindy J. VERIFIED CUSTOMER
I had to leave my car overnight for 4 days. I received no updates from the representative and I had to call each day for updates because I really need my car. I had to take days off from work due to no transportation. He estimated that my car will be done on the 2nd day. It was not the case, my car ended up in the shop for 4 days. This representative provided me no services as I had to call each day for updates on my car and he was rude when I called for updates. I feel he shouldn’t be in a customer services. I am sure you will not see me going there again, I will take my future car repair to other locations and I am sure not recommending anyone there either.
2/15/2025
Carlos M. VERIFIED CUSTOMER
I was scheduled for a recall repair that the dealer was not able to complete.
My morning was wasted by having to drive to the dealer and then having to Uber back since the dealer only provides one way rides. Total waste of my time. The information as to when I could have these repairs completed was tentative and vague. I opted for contacting a different dealer and had the recall completed there. They were upfront with the recall timeline, provide transportation both ways and provided a loaner car while repairs were being completed.
2/14/2025
Caroll Rick. VERIFIED CUSTOMER
Rigoberto provided very good communication throughout the servicing of my Passat
2/14/2025
Afshin M. VERIFIED CUSTOMER
Thank you
2/14/2025
Paul K. VERIFIED CUSTOMER
Jimmy provided a detailed list of the necessary repairs and the estimated time required for the car to be fixed. I’m very satisfied with the service provided.
2/14/2025
Tommy S. VERIFIED CUSTOMER
Jimmy was amazing, friendly and communicated effectively!
2/13/2025
Shari D. VERIFIED CUSTOMER
Read my review of my last visit to Norm Reeves Volkswagen on YELP.
2/13/2025
Vadim F. VERIFIED CUSTOMER
Great, professional service!
2/13/2025
Gary B. VERIFIED CUSTOMER
Besides your one question survey being 3 questions, I found the service very, very good and responsive.
2/12/2025
Mark P. VERIFIED CUSTOMER
Jimmy was very helpful and helping me decide how to proceed with my battery replacement. He let me know that with a Volkswagen dealership installation I would get a five year warranty.
2/12/2025
Richard D. VERIFIED CUSTOMER
Jimmy and our Sales man, Omar, are amazing team. Thank you for the great car and service together.
2/11/2025
Stephanie M. VERIFIED CUSTOMER
Very friendly and prompt service.
2/11/2025
Ben S. VERIFIED CUSTOMER
Very professional and courteous
2/10/2025
Selina P. VERIFIED CUSTOMER
Renato delivered exceptional service. His courtesy and prompt response is greatly appreciated. Renato represents the gold standard of professional customer service We appreciate Renato.
2/9/2025
Larissa T. VERIFIED CUSTOMER
He handled the issue very well and managed to get the car ready earlier than expected on a Friday
2/9/2025
Hussein B. VERIFIED CUSTOMER
Josue Savala he was very professional very high customer satisfaction. I really appreciate you so much. I never hesitate to come back again to fix my leg in the shop. Thank you so much.
2/9/2025
Mason M. VERIFIED CUSTOMER
Felt like a past experience got in the way of the visit, will be going to a different mechanic for services needed for my car
2/9/2025
Daniel P. VERIFIED CUSTOMER
Josue was great to work with, helped me decide what service to get done, and gave me an accurate estimate for how long it would take (actually your team did even better and beat the estimated time) Great work. Even though I’m not in warranty anymore I feel that Norm Reeves will always be the best place for me to get work done on my VW.