Renato was friendly, provided great service, and did a great job explaining the maintenance results
5/14/2024
Jim M. VERIFIED CUSTOMER
Renato did a great job, informative and professional!
5/14/2024
Ozias F. VERIFIED CUSTOMER
Renato always take the time to listen to all service concerns and answer questions. It’s sincerely appreciated.
5/12/2024
Charlane S. VERIFIED CUSTOMER
Excellent
5/12/2024
Paige A. VERIFIED CUSTOMER
I usually never have an issue with this dealership. I dropped it off on 5/10 at noon, I had my 40k maintenance. I was told it would be ready by the end of the day. By the time I realized I still hadn’t received a call, it was past 6pm. I attempted to call and spoke to someone from the finance department who informed me that the service center had closed. I was upset that I never received a call to inform me that either my car was ready for pickup, or that it needed to stay overnight. Upon waking up the next day around 10am, I still had not heard from the dealership regarding pickup of my vehicle. I arrived around 1030am and was told that they did not rotate my tires despite my request. I paid for my service and was ready to go. When I got into my car, I saw that the sunglasses holder was not replaced .. which I had pointed out to Rigo while he was inside my vehicle when I first dropped it off. He mentioned it would be taken care of but again .. was not addressed. I needed to go to work and could not leave it longer to have those 2 services taken care of. I’m very upset with the experience this time around.
5/12/2024
Ben C. VERIFIED CUSTOMER
Josue appears professional, polite and attentive. I am satisfied with the service he has provided during the visit.
5/11/2024
Brian Y. VERIFIED CUSTOMER
Great customer service
5/11/2024
Capri B. VERIFIED CUSTOMER
Jimmy **** provided excellent customer service!
5/11/2024
Jet W. VERIFIED CUSTOMER
Renato is amazing person, he does outstanding job
5/11/2024
Alejandro V. VERIFIED CUSTOMER
He felt very genuine and made me feel taken cared of
5/11/2024
Maha G. VERIFIED CUSTOMER
Jimmy was very courteous and professional.
5/11/2024
Huda Elias. VERIFIED CUSTOMER
Mr. Rigoberto is very professional and respectful
He is very good at the management
5/11/2024
Anthony M. VERIFIED CUSTOMER
Great service from Rigo
5/11/2024
Paul B. VERIFIED CUSTOMER
You are great detectives! 2 year cold case solved!!
5/11/2024
Janemarie N. VERIFIED CUSTOMER
My concerns were taken cared of. Thank you for answering all my questions and for the service.
5/10/2024
Jerwin C. VERIFIED CUSTOMER
Great job. You were so detailed and communicative. And you made us feel comfortable. Your sales dept should learn from you esp the guy who was selling me insurance before finalizing the paperwork
5/10/2024
Randall K. VERIFIED CUSTOMER
Rigo took care of me as if I were a family member!
5/10/2024
Arlene P. VERIFIED CUSTOMER
Rigo was so helpful and so patient with me. I called probably one to many times wanting an update on my vehicle and every time he was so kind and helpful. He was the best!!
5/10/2024
Eduardo L. VERIFIED CUSTOMER
Rigo was top notch from start to finish.
5/9/2024
Randy N. VERIFIED CUSTOMER
I had to come back a second time because the heated steering function was missing. The root cause is missed programming. If this is so, what else was missed? As a customer (not an expert with VW products), I have no clue. The doubt now exists. It would be appreciated if a detailed printout of all the checks were indeed completed.Hopefully, this survey will help your business operate within a level of expected product expertise. I appreciate this survey request. As a VW fan, I hope this helps promote a better product representation.