I got a good service, although with a little delay, but everything was fine
5/9/2024
Jennifer O. VERIFIED CUSTOMER
I have no complaints about Rigoberto, as he was professional, and explained things clearly, I am disappointed that VW has passed the cost of subpar parts on to their customers. My vehicle has had to have its brake pads replaced twice due to premature wear. I was not charged the first time, but was this second time. I was advised to bring the car in after another 5,000 miles to check the new pads condition, but unless VW figures out better pads, I can expect to have to pay for another set of a subpar product. I have already reached out to Customer CARE where they were unable to resolve anything, and have submitted a claim to BBB. I would, in the end, appreciate some compensation, at the very least, the cost of the parts.
5/9/2024
Annette D. VERIFIED CUSTOMER
I received a survey & sent it in yesterday.
5/8/2024
Hassan H. VERIFIED CUSTOMER
The service advisor was nice & extremely helpful.
5/8/2024
Gustavo Amor. VERIFIED CUSTOMER
Great experience. Really liked that he constantly updated us.
5/8/2024
Juan R. VERIFIED CUSTOMER
Rigoberto did a fantastic job.
5/8/2024
Laura S. VERIFIED CUSTOMER
He did a great job meeting my needs for the visit.
5/8/2024
Christopher F. VERIFIED CUSTOMER
Jimmy was great. Communicated everything clearly and got the service and other items done as promised.
5/8/2024
Dongmin W. VERIFIED CUSTOMER
Great help
5/7/2024
Waseem Ammie. VERIFIED CUSTOMER
Good job
5/7/2024
Steven G. VERIFIED CUSTOMER
Rigoberto was awesome and helped me right away!
5/7/2024
Hussein B. VERIFIED CUSTOMER
Josue Zavala was great. Fixed the issue with my coolant system very well, and was very friendly, would recommend him!
5/6/2024
Mila P. VERIFIED CUSTOMER
Jimmy **** is very helpful, he answer all the questions I asked.
He notified me at once when he finds out something regarding my car.
So I will give Jimmy 10+ , excellent job Jimmy ****. Keep it up.
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5/6/2024
Jazmin A. VERIFIED CUSTOMER
Loved your attention to detail! Will be back to purchase a second vehicle from this location because of your exceptional service.
5/5/2024
Brandon G. VERIFIED CUSTOMER
Josue was very professional and helpful, great job!
5/5/2024
Krista P. VERIFIED CUSTOMER
Jimmy was awesome! Great experience and quick to complete our tecall and certificate. The only bad part was and he made it known to me, he said the check engine light was off when checking out and that it would come back on. He said ot would $210 for alln update to completely get rid of it, i got in the car and as soon as o started the check engine light came on. I had to leave to my cancer appointment. Other than that, Jimmy was honest, friendly, and hospitable. Ty
5/5/2024
Greg K. VERIFIED CUSTOMER
My car was at you service all day and you didn’t even touch my car. I called in to check status on my car and service guy lied to my saying that “he don’t know what is the issue and they need to dig dipper”. On the and of a he let me drive my car with defective airbags system. I will never come back to your service.
5/5/2024
Emily C. VERIFIED CUSTOMER
10/10 service appointment with Jimmy. It’s the first time that I’ve showed up and someone came out to greet me and say that they will be right with me. Easy drop off and pick up and he kept me updated on my car! Thank you so much!
5/5/2024
Harold B. VERIFIED CUSTOMER
Great service by Josue. He took care of everything and knows my car model well.