Norm Reeves, has a quote for a diagnosis that can change based upon nothing, your service department failed to have the customer to acknowledge that the quote can increase if you take longer to find the fault. You say it will take one day, instead took 3 day and it was because I called to be updated. Norm Reeves needs to revise their customer service policies. I paid $179 for nothing, my problem was not resolved. I took my car to be diagnosed about a sensor, I paid $179. Norm Reeves failed to find the issue.
4/11/2024
Adriana J. VERIFIED CUSTOMER
No work has been 100% completed on my car. Neither of the issues has been fixed. I left the car at the dealership to get the issue resolved. I also submitted an email to Jimmy with additional videos.
4/11/2024
Mark M. VERIFIED CUSTOMER
I should not have had to come back a second time for a alignment
4/11/2024
William S. VERIFIED CUSTOMER
Very quick service.
4/10/2024
Eric H. VERIFIED CUSTOMER
Rico was great
4/10/2024
Vladimir R. VERIFIED CUSTOMER
Jimmy was very helpful.
4/10/2024
Reuben F. VERIFIED CUSTOMER
Dropped my vehicle off at 745am and even though the commit time was 5pm, the service wasn't completed until almost 530pm. Otherwise the customer service was excellent and Rigo explained things clearly.
4/9/2024
Katy A. VERIFIED CUSTOMER
There’s nothing better than quick and intelligent service about what needs to be done and forewarning about future maintenance.
4/9/2024
Anna H. VERIFIED CUSTOMER
Car was serviced and a discount applied at checkout. Thank you.
4/8/2024
Carol S. VERIFIED CUSTOMER
Renato was wonderful! He explained what service my car would be receiving and the whole process was very easy!
4/7/2024
James B. VERIFIED CUSTOMER
Great customer setvice
4/7/2024
Mary P. VERIFIED CUSTOMER
Renato was fantastic! Great service.
4/6/2024
Mila H. VERIFIED CUSTOMER
Amazing service! Kind, fully transparent, and caring. I will be coming again thanks to Renato!
4/6/2024
Michael T. VERIFIED CUSTOMER
He was outstanding.
4/6/2024
John K. VERIFIED CUSTOMER
He was awesome!
4/6/2024
Carole H. VERIFIED CUSTOMER
I was very happy with the service you gave my car…. It was for a recall .. thank you!
4/6/2024
Mahtab G. VERIFIED CUSTOMER
Excellent customer service
4/6/2024
Chelsea P. VERIFIED CUSTOMER
My vehicle service had a quick turnaround time. Rigoberto updated me with my vehicle status and provided me without standing customer service throughout the repairs. I left with five out of five star satisfaction!
4/6/2024
Leslie M. VERIFIED CUSTOMER
Rigo was super professional and on point with his great customer service.