Headliner was not glued to ceiling. I left it loose so service tech could have access.
3/28/2024
Hien V. VERIFIED CUSTOMER
Josue went the extra mile and was willing waited outside his working hours to ensure that I can pick up my car. This is a trait that is rare and much appreciated. Thank you!
3/28/2024
Ray C. VERIFIED CUSTOMER
Great service advisor and easy to communicate with. Great service.
Thank you
3/28/2024
Caroline H. VERIFIED CUSTOMER
I’ve made an appointment for 1 PM today. When I made the appointment I discussed with the service department how long it would take to get my oil changed. At 2:30. They still hadn’t even taken my car into the bay for service. I asked for my car back, they couldn’t find my keys, that took another 10 minutes. Then the man that drove my car out of the parking lot drove it like a madman over the speed bumps. Did not leave a good impression. I would give your service department zero stars. You wasted my entire day, it was absolutely infuriating. I would fire every single person and start over . Idiots.
3/28/2024
Michael W. VERIFIED CUSTOMER
Renato did a good job- friendly and professional.
I would also like to acknowledge the CSR in the parts
Department who provided me with tire caps and helped
me reset my Apple CarPlay in dash system.Great job.
3/27/2024
Anna G. VERIFIED CUSTOMER
Rigo has exceptional customer service!
3/27/2024
Rachel K. VERIFIED CUSTOMER
Jimmy is extremely kind and attentive. I will definitely be coming back to him next time I need my car serviced.
3/26/2024
Jiong L. VERIFIED CUSTOMER
a very nice person
3/26/2024
Martha C. VERIFIED CUSTOMER
Thank You
3/26/2024
Chris C. VERIFIED CUSTOMER
Made an appt at 7:30…was told that in order to diagnose my car they would need to keep it at least all day, while offering no loaner cars. What’s the point of making an appt you ask? Apparently that just guarantees you can speak to a representative. I don’t have another car. I can’t give my car away for the whole day.
3/26/2024
Kevin S. VERIFIED CUSTOMER
We appreciate Rigoberto’s thoroughness and honesty.
3/25/2024
Steven P. VERIFIED CUSTOMER
Always a great experience at Norm Reeves. Mr. Rigo was very helpful and attentive to my needs and made sure I had the best possible experience getting my VW Atlas serviced with him. He also ensured I had a ride home and kept me updated on my vehicle’s service. Appreciate his service and support.
Thanks, Steven P
3/25/2024
Malanie F. VERIFIED CUSTOMER
Josue was excellent! Detailed and on the ball. Thank you!
3/25/2024
Mark M. VERIFIED CUSTOMER
Reason I brought it in was for an alignment the steering wheel wasn't centered I got it back and the steering wheel is still not centered and got charged $200 for it
3/24/2024
Guy F. VERIFIED CUSTOMER
Great service!
3/24/2024
Pat C. VERIFIED CUSTOMER
Josue was very helpful and answered all my questions in a timely manner.
My car was towed to VW around 2:30 pm and was done by 5:00pm.
Thank you so much