Rigo very knowlegable-explained all sevices very Friendly treated me lik Family Thank you Rego and Seviice Mansge also Great service! Thank you
2/9/2024
Santos A. VERIFIED CUSTOMER
Rigo was outstanding and profesional. Keep him around!
2/9/2024
Paul W. VERIFIED CUSTOMER
Excellent service very helpful and friendly. Quick service and no issues. Rigoberto was a pleasure to work with and one of the best I encountered
2/9/2024
Steve T. VERIFIED CUSTOMER
Excellent service
2/8/2024
Kallie H. VERIFIED CUSTOMER
Friendly service, great work!
2/8/2024
John C. VERIFIED CUSTOMER
Rigoberto Miranda was very professional. He went through my vehicles history and explained the options for service to me. Communication was excellent. Kept me updated.
2/7/2024
Louis B. VERIFIED CUSTOMER
Everything's good. Thank you.
2/7/2024
Liliane M. VERIFIED CUSTOMER
Renato Rodrigues is very professional, personable and stood out with his excellent & exceptional customer service from the begining to the end .
Respect ! I will for sure ask for him at my next visit to Norm reeves Volkswagen . Thank you !
2/7/2024
Desiree R. VERIFIED CUSTOMER
Renato was very friendly and efficient. He made sure I understood what was needed for my vehicle and provided the services in a quick manner. Overall enjoyed my experience getting my car serviced today.
2/7/2024
Ryan B. VERIFIED CUSTOMER
Rigoberto was awesome. I really appreciate that the customer service is always fantastic. Thanks again!
2/7/2024
Rob T. VERIFIED CUSTOMER
Rigo went way above and beyond in helping facilitate my transportation needs during the servicing of my vehicle. Rigo is very pleasant and professional… Company and dealership Leadership can be, and should be, proud to have such a valuable team member like Rigo. Total rockstar!
2/5/2024
Gregg S. VERIFIED CUSTOMER
Jimmy and the service staff are always a pleasure to deal with. We appreciate them.
2/5/2024
Mike P. VERIFIED CUSTOMER
Jimmy ****'s service was awesome. He went above and beyond to take care of me and my car.
2/5/2024
Suraya A. VERIFIED CUSTOMER
Rigo was absolutely amazing! He was very pleasant, helpful and went above and beyond. He stayed late as he knew we were on our way and made a difficult process very easy. Thank you Rigo!
2/4/2024
Aysel A. VERIFIED CUSTOMER
Fantastic service 10/10
2/4/2024
John V. VERIFIED CUSTOMER
Rigo was great. He was attentive and kept me well informed on every step of my cars service and fix.
2/4/2024
Jessica P. VERIFIED CUSTOMER
Josue and Jimmy are both great!
2/4/2024
Khoa N. VERIFIED CUSTOMER
Mr Renato was extremely helpful and explained everything that NR was servicing. Will definitely come back to Norman Reeves. Well worth the drive from San Diego.
2/3/2024
Parviz A. VERIFIED CUSTOMER
I lost a lot of money because my job need a car and my car waited for a round 50 days in your shop for repair I am so sad and unhappy it was your problem not my problem but I lose a lot of money ????????????????????
2/3/2024
Amanda K. VERIFIED CUSTOMER
Overall communication on my cars status was not adequate. I brought my car in at 9:30 AM via appointment and did not get my car back till the next day. I was never informed I would need to leave my car overnight. I had to call to check on the status of my car after not receiving an update mid-day that I was told I would receive. After calling I only received text message updates afterward the first day. I was not aware this would be the case, which delayed getting additional approvals in. I was called the following morning, which I missed and received a text saying the headlights were replaced. Apparently at this point my car was ready for pickup, but since that was not communicated clearly I had to call again to confirm.
Not the end of the world overall. But I came to the dealership over a local garage because I thought communication would be prompt and personal.