Rigoberto was very courteous and knowledgeable. Hopefully the problem with my car will be resolved soon.
1/27/2024
Chris B. VERIFIED CUSTOMER
Renato and the team did a great job taking care of me and my car. Thanks guys!
1/26/2024
Gary W. VERIFIED CUSTOMER
Great at follow up.
1/26/2024
Randy N. VERIFIED CUSTOMER
Josue was a pleasure to work with.He was polite and listened to my concerns. All problems with vehicle were remedied in a timely manner.
1/26/2024
Hamid P. VERIFIED CUSTOMER
My moonroof glass shattered out of nowhere when I was driving today.
Rauel at your dealership said to bring it in to see if it’s a defect and can be covered under warranty. When I brought the car to your dealership today your serviceman said I must pay $180 for diagnosis.
I refused to pay and he said he couldn’t help me if I don’t pay the fee.
I don’t understand why I must pay for you to evaluate if a car manufactured by your company, to find out if it’s a defect or not.
I am not happy with your service. I’ve seen how other car manufacturers stand by their customers.
1/25/2024
Oscar V. VERIFIED CUSTOMER
Josué Zavala great service ,really helpful definitely going back for my next services for my car ,and I’ll recommend this dealership my family and friends.
1/25/2024
Gregory S. VERIFIED CUSTOMER
Josue was great! Wait was quick! Thx!!!
1/24/2024
Judy T. VERIFIED CUSTOMER
The service manager was awesome. He was friendly and very helpful.
1/24/2024
Sharmaine Faye. VERIFIED CUSTOMER
He was able to cater to my inqueries attentively, immediately and effectively. He gave me a brief but detailed explanation regarding my car.
1/24/2024
Sandy B. VERIFIED CUSTOMER
I chose to wait at the Irvine location while the service was being done. After 2 hours I went to check and they said it was finished but 2 items had come up. Why are you telling me now, why not t the very beginning so if I wanted to add to the service I could rather than after 2 hours so I could sit even longer. When I scheduled my appointment I added my cell phone in the comments, since you all new I was staying maybe my phone should have been verified rather than call my husband in Mexico.
1/24/2024
Rachael S. VERIFIED CUSTOMER
Great service!
1/24/2024
Amy S. VERIFIED CUSTOMER
Josue was exceptional. He was courteous, professional, and provided excellent service.
1/24/2024
Camilo Q. VERIFIED CUSTOMER
Great service.
1/24/2024
Qiang R. VERIFIED CUSTOMER
Josue is super nice and helpful!
1/24/2024
Elias N. VERIFIED CUSTOMER
I brought my car to check for oil leaks. The technician did the 10 point(?) inspection and send me a video. That's great and thanks for doing this quickly and reasonably..
Reanato is a good service adviser.
PS: I had brought the car on saturday but was told they can't look at it before Monday.. In the past you used to provide more services on Saturday. what happened ? pls reconsider better staffing on w/e.
1/23/2024
Tony C. VERIFIED CUSTOMER
Awaiting your survey. Guess I had a quick service for the blown up bulb that was replaced. That is satisfactory. Keep it up!
1/23/2024
Juliana O. VERIFIED CUSTOMER
Josue was very friendly, helpful and honest with my service. Definitely makes a huge difference when you have great people to help you with your vehicle service.
1/22/2024
Chul L. VERIFIED CUSTOMER
Overall service was great; however, I still had a question in tire rotation on my ID4. I wanted have them rotated, but the rep mentioned that they can’t be done since the size of two front tires were different from the back two tires. Per some VW dealer web site, they still needed to be rotated. What is the recommendations from Norm Reeves Irvine?
1/22/2024
Antonia B. VERIFIED CUSTOMER
Excellent Service very knowledgeable thank you so much again we are so happy
1/22/2024
Mark J. VERIFIED CUSTOMER
Online appointment was great.
Rigo did a great job explaining the options.
Appreciate the service crew getting it done in a few hours. I’ll be back for all my VW service. Thanks