Excellent customer service, Rigoberto is very professional
1/19/2024
Ardeshir Z. VERIFIED CUSTOMER
Rigoberto is an excellent service advisor, explained everything in detail, very courteous and knowledgeable. I have four cars from different car manufacturers, and I take them in for repairs, those others should take lessons from him in customer service.
1/18/2024
David F. VERIFIED CUSTOMER
Waited 3 hours before being informed the car may need more work which would required another 3 hours at least. No offer to a loaner or rental for the inconvenience nor no drop off or pickup since more than 10 miles
1/18/2024
Laura H. VERIFIED CUSTOMER
This is our second opportunity to work with Jimmy. He is extremely helpful, knowledgeable and gets the job done. He kept us updated throughout the day. Jimmy provides premier customer servic, an excellent example for those in his field. 10/10 recommend! See you next time!
1/18/2024
Ronaldo R. VERIFIED CUSTOMER
Jim understood my concerns well and worked fast to resolve the issues.
1/18/2024
Alex J. VERIFIED CUSTOMER
Excellent customer service
1/18/2024
Jennifer K. VERIFIED CUSTOMER
Jimmy was phenomenal, I will be back because of him.
1/18/2024
Sheila A. VERIFIED CUSTOMER
Every thing was done to my approval. Completely professional, pleasant, and timely. Everybody was very nice and went out of their way to help us.
1/17/2024
Oscar M. VERIFIED CUSTOMER
Renato was more than helpful in the process of my yearly oil change, suggested the appropriate preventative maintenance repairs for the age of vehicle and mileage. Thank you for being professional and helpful without being pushy on making those recommended maintenance repairs. When the m ready to commit to further repairs I’ll definitely come see you Renato!
1/17/2024
Denise S. VERIFIED CUSTOMER
Renato was extremely helpful, knowledgeable, friendly, and professional. I’m super impressed with the service from beginning to end. Thank you!
1/17/2024
Jeremy R. VERIFIED CUSTOMER
Renato has always been very helpful and professional when we bring our car in. We bought our car elsewhere but we bring our car to Norm Reeves because of the service we receive from him and his colleagues.
1/17/2024
Diane G. VERIFIED CUSTOMER
ThankYou. We love our Bug.
1/17/2024
Michael K. VERIFIED CUSTOMER
It was a wonderful experience. Jimmy my service advisor was very thorough and did a good job getting my transportation to and from the dealership.
1/16/2024
Bill L. VERIFIED CUSTOMER
Josue is amazing. Friendly, prompt, knowledgeable. He made the entire experience quick and stress-free!! Thank you.
Bill L
1/16/2024
Eric A. VERIFIED CUSTOMER
Jimmy **** was great. He kept me appraised all along the process.
1/16/2024
Francisco V. VERIFIED CUSTOMER
Great service from Renato Rodrigues. He called to inform me that the part for my VW ID4 had arrived. Scheduled an appointment and the problem was fixed. Renato even arranged for me to get picked up from my residence. Thank you.
1/16/2024
Heidi T. VERIFIED CUSTOMER
A very smooth experience from start to finish! I was genuinely impressed with Renato’s courteousness and professionalism. He made me feel like a valued customer actually made having to service my car a pleasure rather than an annoying inconvenience. Thanks so much, Renato and team!