Glad to fill out a survey. Jimmy **** gave us personalized service for our 2018 Passat and went above and beyond our expectations. We hope he is recognized for that.
11/15/2023
Michael . VERIFIED CUSTOMER
I would like to speak with a service manager regarding my maintenence.
11/14/2023
Marcia K. VERIFIED CUSTOMER
Excellent service!
11/13/2023
Steve F. VERIFIED CUSTOMER
Friendly and professional
11/12/2023
Maria G. VERIFIED CUSTOMER
Renato R.very helpful person, kind and polite .. All personal was very nice. Thank you for service .
11/12/2023
Vafa M. VERIFIED CUSTOMER
Looking forward to the survey
11/11/2023
Ron M. VERIFIED CUSTOMER
Excellent service. Thanks !
11/11/2023
Miguel R. VERIFIED CUSTOMER
Josue was very friendly, addressed my concerns quickly and stayed in contact through the whole process.
11/10/2023
Stacey D. VERIFIED CUSTOMER
Josue was awesome. I’ll give him 10 stars.
11/10/2023
Moataz M. VERIFIED CUSTOMER
Excellent service and communication from my advisor Renato.
11/10/2023
Beverly J. VERIFIED CUSTOMER
Good team there !
11/10/2023
John B. VERIFIED CUSTOMER
I commend Josue for his professionalism and attention to detail regarding the service requirements for my vehicle. He and his fellow employees at the service department were all friendly, easy to talk to and very welcoming. Great job Norm Reeves VW for having such a wonderful team.
11/9/2023
Freddy S. VERIFIED CUSTOMER
Thank you:)
11/9/2023
Shohre N. VERIFIED CUSTOMER
Everything was needed to be done was done in the very professional and polite ways , Thank you
11/9/2023
Neal R. VERIFIED CUSTOMER
Renato, was great!
11/9/2023
Martin S. VERIFIED CUSTOMER
Great service
11/9/2023
Sam A. VERIFIED CUSTOMER
I had an appointment at 8.45, to which, I was on time. I made it very clear that I need my car back in the afternoon and I asked for an update by 2pm at the latest. No one reached out to me until after 4pm. I was alerted on the app, that my car was not even unlocked until 3.30pm. After all that, the problem was not resolved and I continue to have problems. So no, I am not satisfied.
11/9/2023
Bridget B. VERIFIED CUSTOMER
I am not a fan of VW and severely regret buying the car. But Josue makes ownership of this “vehicle” a lot less awful. He was helpful, insightful, went above and beyond and remembered issues that needed inspection from a conversation we had prior to showing up and formally handing him the car. He was able to diffuse a very upset customer, me, and leave me very confident in his abilities. The car may be something I have no respect for, but Josue has earned my admiration. I would follow him for service, don’t lose him.
11/8/2023
Russel . VERIFIED CUSTOMER
Jimmy **** was the most respectful, professional, and considerate person I could’ve been helped by. He was super easy to communicate with and is genuinely an amazing person. His service alone made my experience with Norm Reeves VW a 10/10 and I will only going here for any future services I may need in the future! Thanks again Jimmy :)