He was great. This was a follow up appointment so he got me in and out quickly and I didn’t need to wait to process paperwork. This was my best experience with service to date.
11/8/2023
Natasha D. VERIFIED CUSTOMER
Excellent service experience with Renato.
11/8/2023
Mike D. VERIFIED CUSTOMER
Josue was a pleasure to work with.
11/8/2023
Francisco V. VERIFIED CUSTOMER
It was easy to get an appointment thru Josue and he attended to what I needed for my vehicle. Very happy with the service from Norm Reeves VW Irvine.
11/8/2023
Jim N. VERIFIED CUSTOMER
Renato has definitely provided me excellent service on my ‘22 Atlas today. He took his time to explain the issues and recommended services needed for the vehicle. Renato is the best service advisor who I have dealt with WW dealers so far!
Jim N
11/7/2023
John R. VERIFIED CUSTOMER
I brought my Jetta in for an oil change and tire rotation. Unfortunately I wasn’t paying attention. They ended up doing a 40,000 mile service and my car only had 32,235. My son had paid the bill and I called the service department because I had coupons for 109$ oil change and 25$ tire rotation. My total ended up being 334$. I’m not sure why the service department chose to do the extra work at this time. When my car doesn’t have 40,000 miles. Again I didn’t pay close attention when I signed the estimate but makes me question their intentions. I wasn’t prepared to pay all that money.
11/6/2023
Shanna N. VERIFIED CUSTOMER
Excellent customer service, great communication. Fast service
11/6/2023
Christopher T. VERIFIED CUSTOMER
Great service
11/5/2023
Ty V. VERIFIED CUSTOMER
Great service! Thank you:)
11/4/2023
Priscilla M. VERIFIED CUSTOMER
Amazing customer service
11/4/2023
Mahmoud F. VERIFIED CUSTOMER
Jimmy was very helpful.
11/4/2023
Charlane S. VERIFIED CUSTOMER
Excellent
11/3/2023
Leona W. VERIFIED CUSTOMER
He took care of my requests and communicated well with me regarding my service.
11/1/2023
Nicholas M. VERIFIED CUSTOMER
The staff was friendly and the service was quick, it was great all around
10/31/2023
Chad H. VERIFIED CUSTOMER
Wry good service
10/30/2023
Robert S. VERIFIED CUSTOMER
Felipe was an amazing service representative. So nothing against Felipe. He’s was wonderful and helped me with my major repair. Before even leaving the lot/service area I was greeted with a check engine light and car was running lean. I was able to get my same loaner car back and have them put it back into a service dock. I hope we don’t have to go more out of pocket for a repair that the mechanic should’ve caught prior to me leaving. Especially since it wasn’t a cause of me driving the vehicle and that code/ repair wasn’t needed prior to the previous repair.
10/29/2023
Elizabeth R. VERIFIED CUSTOMER
I had an excellent customer experience provided by Felipe Rosas. He follows thru my questions regarding the revive of my car and he made sure that the service was done satisfactorily. Felipe is a very good service rep.
10/29/2023
Emmanuel K. VERIFIED CUSTOMER
Renato did an excellent job in letting me know what needed to be done on the car and kept me informed. He was patient, kind and understanding. Great job
10/29/2023
Lacey C. VERIFIED CUSTOMER
I understand i did not bring up the air bag light, but anyone who sat in my car would have clearly seen the light on. Unless things have changed since I worked in a service department, that should have been something at least brought to my attention BEFORE my car was done so it could get checked. Especially if it wasn't on due to one of the recalls. Is the dashboard not part of the service maintenance inspection? Not at all thrilled i will now have to come back again for something that could have, at the very least, been checked while the car was there.
10/29/2023
Ann B. VERIFIED CUSTOMER
Wonderful people and Service. Wish they would have washed car but either way great job.