Felipe was very pleasant to work with. Very energetic and helpful and answered all my questions!
9/23/2023
Cory C. VERIFIED CUSTOMER
Working with Renato was great, I hope he becomes my go to service writer for future maintenance needs.
9/23/2023
Eric A. VERIFIED CUSTOMER
I’m am very thankful that my experience was seemless
9/23/2023
Guy G. VERIFIED CUSTOMER
Very helpful
9/22/2023
Christopher S. VERIFIED CUSTOMER
Thanks to Dan and Team for going above and beyond to take care of a recent used car buyer. Norm Reeves VW Irvine really has surpassed my expectations once again
9/22/2023
Trude H. VERIFIED CUSTOMER
I did not get a complete copy of the service document. Please send me a copy either through e-mail or message attachment.
9/21/2023
Afshin H. VERIFIED CUSTOMER
Km
9/21/2023
Susan K. VERIFIED CUSTOMER
Have only had positive experiences at this vw facility. Loyal customer!
9/21/2023
Linda K. VERIFIED CUSTOMER
He was very friendly… Provided me with a loaner vehicle, and was prompt and courteous and got the job done
9/21/2023
Jeanette C. VERIFIED CUSTOMER
Jimmy was very professional. Check in was fast and he set up a ride home for me. It was very convenient. Thanks.
9/20/2023
Alma C. VERIFIED CUSTOMER
Es un excelente advisor siempre nos ayudo y estuvo atento con todo el proceso.
9/20/2023
David M. VERIFIED CUSTOMER
Ethan was very professional and friendly. He called me when promised. Sales associate, April, set up the appointment very promptly after I phoned her about the issue. Thanks all, including Christian who opened the door on my repaired car and handed me my keys.
Muriel Morse
9/20/2023
Harold S. VERIFIED CUSTOMER
I will leave my comments on the survey.
9/20/2023
Murat D. VERIFIED CUSTOMER
After brake inspection they changed my rear brakes but not front brakes. ?i still get sound and bad breaking issues. I believe they should have changed the front brakes first. I need front brakes changed asap. Rear breaks should have delayed instead.
Other than that, I was satisfied with coupon and the discount as well as Lyft service provided. Thank you!
9/19/2023
Greg S. VERIFIED CUSTOMER
Felipe fid an amazing job getting my issues resolved. I have always had great experiences at Norm Reeves but Felipe went above and beyond great service.
9/19/2023
Gilbert P. VERIFIED CUSTOMER
Jimmy **** is a very polite , caring representative. He really knows about
servicing VW s. Our experience with a prior representative was not very pleasant, but truly Jimmy changed our mind positively about ur service.
9/19/2023
Dianna Lynne. VERIFIED CUSTOMER
Felipe was a huge help on a busy Saturday morning. Thanks Felipe
9/18/2023
Charles K. VERIFIED CUSTOMER
Car is still messaging car service. Should this not be deleted after service?
9/18/2023
Edmund L. VERIFIED CUSTOMER
Great service. On time, friendly, and professional service.
9/18/2023
Konstantin C. VERIFIED CUSTOMER
Dear VW office,
I want to thank Jimmy **** for dedicating service he offered to me. Jimmy is an easy going member of your team, who truly knows what customer service is all about. It’s rare find today. It’s wonderful that he is a part of VW.
His customer service is top notch and you probably won’t be able to teach anyone to teach. He has it.
Many thanks,
Konstantin C