Norm Reeves Volkswagen Superstore Irvine Auto Repair Service Center

Ethan is a true professional and asset to your team. He really made my service experience a delightful one. Promote immediately.

fantastic again. thank you.

The best

Jimmy was responsive to questions and helpful. I was satisfied with the service.

Jimmy was great. He was friendly, professional and helpful. He gave me good confidence to choose the dealership for all my service needs

Exceeded my expectations, there is no enough words to express my satisfaction

Fabulous staff and smooth transaction

Jimmy went above and beyond. Exceptional service. Great human. Much love. Thank you.

Helpful, accomodating, and easy to deal with

Ethan is great. The whole Parts and Service experience has been excellent. I get the sense that the team really cares about me as a customer. They make everything very easy. I get very positive vibes whenever I come in.

We did not adk him to diagnose the battery and he ordered by himself without disclosing to us

Jimmy **** was great and very helpful!

Will come back if needed

Felipe kept me in the loop regarding the status of my service. Despite a delay in getting my car back, I was still 100% satisfied with the service and care I received. Thank you!

Fast and easy Ethan was great and even got me lunch

Renato was wonderful!!!! Thank you for the amazing customer service

Felipe gave excellent customer service: communicated clearly and kept me in the know on my car as it was being diagnosed and repaired. THANK YOU!!!

In the past, they have done a complementary car wash and I had requested to have some sticky stuff removed from the door ways from when I bought my car which was not done.

Jimmy was extremely nice and easy to interact with.

We were Quoted $99 for an oil change when we called back to make the appointment we were told $119. While not much it didn’t feel right that Ethan was unwilling to honor the $99. He said” they have new service people and they are new and confused”!? Our appointment was 9:00 they kept us waiting. Told us the car would be ready between 1-2pm We called at 1:00 no one answered the phone over an hour later he left a message saying the car would be ready later this afternnoon. When we went to get the car he informed us there was a problem with the car and would be another $1500. Mentioning the problem usually occurs at 80,000 miles not 60,000. This was not mentioned before we came to pick up the car. Having to rearrange schedules for transportation. This was extremely inconvenient as everyone works. Our car went in with no problems and after they worked on the car a big problem. No lights on and car running fine. We’ve always have come to norm reeves as a trusted service department. I did not feel that way leaving today. In addition to not honoring the quoted price he said”I did give you the AAA rate” which I am entitled to as a AAA member. As if he was doing me a favor. His demeanor was condescending. Left very unhappy and disappointed as we’ve been coming here for years.