Exceptional customer service and communication . Nobody wants to spend money on car maintenance , but he delivers the information with understanding and knowledge.
9/6/2023
Gauri V. VERIFIED CUSTOMER
Renato was great. Prompt and answered all questions. Was very understanding regarding my service
9/4/2023
Marissa L. VERIFIED CUSTOMER
He was great help and made the service of my car very easy!
9/4/2023
Mark A. VERIFIED CUSTOMER
Work done as promised & in a reasonable amount of time
9/3/2023
Kevin C. VERIFIED CUSTOMER
ID4 service records list oil and filter change. Why would the change be listed in an ID4? I’ve done a 10k and 20k service on a 1 yr old car. Your files need to be updated. Thanks
9/3/2023
Michelle P. VERIFIED CUSTOMER
I was quoted 99.95 for oil change. I had a coupon for 119. Off service online. I was charged 120.56.
I paid 60.00 for a complementary multi point inspection. I asked why and service advisor could not explain. I would like to go over bill with service manager to understand. I want to continue service with norm reeves .
So I’m not happy.
9/3/2023
Kristel R. VERIFIED CUSTOMER
Great service
9/3/2023
Lucy . VERIFIED CUSTOMER
He really took good care of me. Answered all my questions.
9/3/2023
Craig B. VERIFIED CUSTOMER
Ethan did a great job keeping me update on the status of my vehicle.
9/2/2023
Ian A. VERIFIED CUSTOMER
Ethan was very friendly and honest about what my next steps should be, give this man a promotion!
9/2/2023
Martin C. VERIFIED CUSTOMER
Ethan was very knowledgeable and kept me informed while i waited for my VW.
9/2/2023
John D. VERIFIED CUSTOMER
Ethan has been great. We are working through some challenging issues with my 2007 EOS.
I do think some prices could be less expensive, but that is not his issue.
Will continue using Norm Reeves.
9/2/2023
Jesse S. VERIFIED CUSTOMER
Ethan did a great job.
9/2/2023
Sung L. VERIFIED CUSTOMER
Thank you for your kind and quick services.
Appreciate it.
9/1/2023
Nikki K. VERIFIED CUSTOMER
5 Stars!!!!
9/1/2023
Neda M. VERIFIED CUSTOMER
Felipe went above and beyond. He was incredibly helpful and patient in explaining all the necessary maintenance needed. This was my first time being helped by him and I appreciated his professionalism. I'm a loyal customer because of the service and care I receive every time. And as always, shout out to Raul for leading by example!!!
9/1/2023
Raul D. VERIFIED CUSTOMER
Felipe was very professional on his job. Focus on attention to customer’s concerns.
9/1/2023
Singh S. VERIFIED CUSTOMER
Felipe provided excellent customer service and I am fully satisfied.
9/1/2023
Janis G. VERIFIED CUSTOMER
Fillipe Rosas listened to what I wanted for my car. He got me a Lyft ride to a shopping mall while I waited 5 hours for my car to be serviced. He got me an Uber ride back to Norm Reeves. My car needed a new water pump. He got me warranty coverage. I needed a loaner car for two days while my car was fixed. It was a new VW Atlas. Nice car. Fillipe texted me when my car was ready. Job was done right. I’m so happy.
9/1/2023
Jason B. VERIFIED CUSTOMER
Service was excellent, no complaints. Very happy with everything.