This was the first time having to visit the maintenance service center since we purchased our new car from Norm Reeves VW. Appreciated the quick service and look forward to fixing our 2023 ID4 when the part arrives.
7/26/2023
Steve C. VERIFIED CUSTOMER
Jimmy was excellent. Thank you.
7/26/2023
Kaval C. VERIFIED CUSTOMER
My experience with Felipe Rosas was seamless. He paid attention to my request and got it all taken care off.
I had a good experience.
Thank you
Kaval
7/26/2023
Oscar S. VERIFIED CUSTOMER
Worst experience ever
7/26/2023
Collision (. VERIFIED CUSTOMER
No updates. Told us different than what was on the invoice. Didn’t want to provide the scans of the actual damage on the vehicle.
Definitely going back to Capistrano VW for any kind of service, calibrations etc
7/25/2023
Wendy P. VERIFIED CUSTOMER
Very satisfied, thank you.
7/25/2023
Govanny C. VERIFIED CUSTOMER
Great job all around .
7/25/2023
Jerry R. VERIFIED CUSTOMER
I have been coming to this dealership for my VW services for years. The service rep, Raul, has been promoted and I was introduced to Ethan. He has excellent customer service skills and helped me understand and complete the required services. Thank you and please let him know I appreciate all his efforts. Sincerely, Jerry
7/24/2023
Arlene M. VERIFIED CUSTOMER
Very friendly reception. My car service was completed in the time I was told it would be.
7/23/2023
Isabella A. VERIFIED CUSTOMER
Ethan was professional,listened carefully to my concerns about the car, offered options. Attentive.
7/23/2023
Siew Poh. VERIFIED CUSTOMER
Jimmy was attentive and very helpful.
7/23/2023
Alicia T. VERIFIED CUSTOMER
Me **** was very amiable and provided excellent service.
7/22/2023
Jorge R. VERIFIED CUSTOMER
Felipe Rosa's was great. Talked me through all the issues and answered all my questions.
7/22/2023
Katlin E. VERIFIED CUSTOMER
Filipe was very helpful! Great service!
7/21/2023
Didier M. VERIFIED CUSTOMER
Staff very helpful and very nice. They were outstanding!!
7/20/2023
Shanna N. VERIFIED CUSTOMER
Great communication and very professional
7/20/2023
Laya B. VERIFIED CUSTOMER
Very good staff
7/20/2023
Ashley R. VERIFIED CUSTOMER
He was friendly, helpful, and professional.
7/20/2023
Martin Andrea. VERIFIED CUSTOMER
Thanks Uriel you were great
7/20/2023
Keisha H. VERIFIED CUSTOMER
Always a good vibe in the service department! Ethan listened to what I had to say before starting anything. Job was well executed and still a satisfied customer!