Always a good vibe in the service department! Ethan listened to what I had to say before starting anything. Job was well executed and still a satisfied customer!
7/20/2023
Christopher N. VERIFIED CUSTOMER
Very professional and courteous.
7/20/2023
Melanie K. VERIFIED CUSTOMER
Perfect experience. Everyone was great especially Jimmy.
7/20/2023
Joven O. VERIFIED CUSTOMER
always top quality service with care and a smile!
thank you!
7/20/2023
Julie H. VERIFIED CUSTOMER
3 hour wait for just computerizing my new key.
7/19/2023
Ernst V. VERIFIED CUSTOMER
Very happy
7/19/2023
Michael K. VERIFIED CUSTOMER
I was very disappointed with the service and Ethan’s lack of follow up. I had brought my ID4 in because the compartment that opens to charge the car kept on opening. After l picked up my car Ethan told me that the technician could find anything wrong with it. I told Ethan that it will probably happen again since nothing was fixed or corrected. I didn’t care for the way he addressed my concerns when I told him that it will happen again. The next day the compartment door opened again while I was driving and I left a message with Ethan’s voice mail to call me back but got no follow up call. Very disappointing and I would like to take this up with his manager in service.
7/19/2023
Sara S. VERIFIED CUSTOMER
I am completely satisfied with Ethan kohan and norm reeves Vw service Center
7/18/2023
Lisa L. VERIFIED CUSTOMER
Great service!
7/18/2023
Lucina B. VERIFIED CUSTOMER
Uriel was very professional and was happy that he helped me!
7/17/2023
Dianna T. VERIFIED CUSTOMER
I disapprove with the way things went on Saturday 7/15/23. When Adrian was in the service department i was always given a loan vehicle and asked to bring it back after being told it would be longer than a day for service. I would even let them know I would be waiting for the car during service. I.d.k what happened that there are now an entirely new service guys but i wish Adrian was back.
Too me i dont like certain people at VW n i believe they only care about money and not the needs of the person.
My Taos is a lemon and i will be looking into the lemon law
7/17/2023
Darmand P. VERIFIED CUSTOMER
Highly Satisfactury, efficient and very professional
7/17/2023
Anita H. VERIFIED CUSTOMER
Everything was perfect
7/17/2023
Gail R. VERIFIED CUSTOMER
Car wash would have been nice
7/17/2023
Sven R. VERIFIED CUSTOMER
Uriel went above and beyond to provide a great experience and helped me get my vehicle checked in quickly. He was very helpful and the process was easy and overall a very good experience. I am glad Uriel was able to provide such a great experience.
7/16/2023
Chang Shik. VERIFIED CUSTOMER
No follow up even asked for the status several times.
7/16/2023
Irina R. VERIFIED CUSTOMER
Service was very quick and getting a ride home was easy.
7/16/2023
Francesca H. VERIFIED CUSTOMER
ethan was great in helping me. Thanks!
7/15/2023
Robin H. VERIFIED CUSTOMER
Jimmy **** was excellent! Great service
7/15/2023
Samantha B. VERIFIED CUSTOMER
The staff was extremely helpful and fast at responding. Felipe was kind and considerate. However, I paid extensively for my car to be fixed. It was in your possession for two weeks and I continuously asked for a loaner and never received one. That is not acceptable when a job takes two weeks to not be provided with a loaner. Again that is a management issue not a wrong doing on Felipe or any service member besides management.