Answered all my questions, great customer
service, very helpful and friendly
6/30/2023
Sydney H. VERIFIED CUSTOMER
Jimmy was super helpful with my service and didn’t make me feel pressured but rather educated about what repairs my car needed. Jimmy is the best!
6/30/2023
Nicole V. VERIFIED CUSTOMER
I was very unhappy with my experience. I dropped my car off on a Tuesday and was made to believe I could pick up my car that night. The following day was still made to believe I could possibly get my car on Wednesday but was offered a loaner car in the mean time which I almost turned down since I thought my car would be done soon. It was not until Friday afternoon WHEN I CALLED because no employee had been updating me, I found out the AC machine VW uses has been broken and they have not even touched my AC yet. The lack of communication and blatant dishonesty was so disappointing. I did not receive my car until Wednesday. Not only did I receive my car, (barely fixed as I was told they put dye in my AC because they still aren’t sure the cause), my car was filthy from sitting in dust at your shop and had bird poop on my side. So I did not even receive a complimentary wash for it sitting there for a week. Being pregnant and dealing with all of this, was truly too much and I will be letting all my friends know this service at VW was truly horrible.
6/30/2023
John F. VERIFIED CUSTOMER
Great service
6/30/2023
Maria N. VERIFIED CUSTOMER
I would like to acknowledge, Ariel Gomez. He is amazing, with great customer service, and professionalism. He updated me on all the issues that my vehicle had.
Thank you,
Marie Neill
6/29/2023
Patricia S. VERIFIED CUSTOMER
Jimmy **** is a superstar. Thanks to him for a great experience. The man is a gem.
6/29/2023
John C. VERIFIED CUSTOMER
Felipe and the service team had kept me up to date throughout the process and took care of all the issues with my car.
6/29/2023
Denise H. VERIFIED CUSTOMER
Felipe was patient and tried his best to deliver a satisfactory experience for me while I navigated repairs for my vehicle. 5 Star service on his part.
6/29/2023
Mahtab S. VERIFIED CUSTOMER
The service was not at the time it was promised. So it caused lots of headache for me. They lost my key for a few hours and this resulted in my service not done on time. I had to use Uber to get home and use my wife car for a few days.
Not happy!
6/29/2023
Nina M. VERIFIED CUSTOMER
Everyone was so friendly and professional. It to mention the service was so quick. Such a nice surprise! Also, the waiting area and restrooms were clean and nice! Thank you for a pleasurable experience.
6/29/2023
Josh K. VERIFIED CUSTOMER
My car was delivered on 6/23 and only completed on 6/27.
Although the part needed to be ordered I was initially advised it would take 1 day to order the part and it took longer.
I called numerous times to get a progress update and my services manager had to enquire each time with the technician. The service manager needs to to be in the know especially when the service is taking longer than initially estimated.
I was surprised when I saw the bill. It cost $500 of labor to install a $100 part. This equates to 2.5hrs @ $250 an hour. I think $250/hr is very excessive. Knowing the cost of labor I’m still trying to process how you can charge a mechanic out at $250/hour.
6/28/2023
Jake H. VERIFIED CUSTOMER
Felipe was great. I didn't have an appointment but he got me in and got it done.
6/28/2023
Charley H. VERIFIED CUSTOMER
James was a complete professional. I’ve been around as an “old man” and James is an employee you want to keep!
6/28/2023
Neil M. VERIFIED CUSTOMER
Thanks, Uriel!
6/27/2023
Judith M. VERIFIED CUSTOMER
Thank you for the great service!
6/27/2023
Albert M. VERIFIED CUSTOMER
Would have loved to have the car washed with the 10k service however your people are terrific.
6/26/2023
Sergei C. VERIFIED CUSTOMER
Better communication would be great!
6/26/2023
Marc C. VERIFIED CUSTOMER
The whole process was too slapdash. Warranty labor was added to my final invoice. Quoted price for oil change was not respected. I had to ask for corrections. Thankfully, the bill was corrected without much fuss.
Also, my car was there for 2 days for an oil change and troubleshooting of a starter fault. Practically nothing got done on the first day and they never found the root cause of the starter fault. Very poor scheduling and inefficient use of time
6/26/2023
Jackie C. VERIFIED CUSTOMER
Felipe was genuinely happy to be at his job, which makes a difference. He also explained things clearly and was personable, and fast! If there's any sort of kudos or other "thank you for making us look good" perk you give employees, he should, without doubt, get one as he was, in a word - ideal!