Brought vehicle for service due to check engine light it was otherwise running good. Brought vehicle in at 0830 am. By midafternoon I called service depatment after hearing nothing up to that point. The person I contacted assured me that they would find vehicle status and get back to me. Never happened. Finally at 445 pm , I called again and after a long wait was told that the vehicle needed a part that was not in stock and would not be fixed until thursday. The whole ordeal was a BIG lack of communication.
3/23/2023
James R. VERIFIED CUSTOMER
3.5 hours for an oil change and computer update seems a bit excessive. Michael was very accommodating.
3/23/2023
Monica R. VERIFIED CUSTOMER
Excellent service
3/23/2023
Charlotte R. VERIFIED CUSTOMER
Fast, efficient service!
3/23/2023
Carl S. VERIFIED CUSTOMER
Great service and car wash!
3/23/2023
Baratha R. VERIFIED CUSTOMER
none
3/23/2023
Maria V. VERIFIED CUSTOMER
John was great!!! Super nice and went above and beyond!
3/23/2023
Allan B. VERIFIED CUSTOMER
Glad we have the tire insurance! Thanks for getting our car in quickly!!! Quick service allowed us to complete chores prior to friends airlining in.
3/23/2023
David B. VERIFIED CUSTOMER
Everyone was very pleasant and helpful especially Michael
3/22/2023
Richard A. VERIFIED CUSTOMER
Well done!
3/22/2023
Rosa K. VERIFIED CUSTOMER
Service was great. I waited for my vehicle, took five hrs, condenser for the air conditioner needed replaced, shuttle took me to the mall and picked me up. I asked for my vehicle to be washed, disappointed that it was not washed, hadn't noticed till I got home.
3/22/2023
Carol S. VERIFIED CUSTOMER
You are the best auto company !!
hooray !! ????????????????
3/22/2023
Lawrence P. VERIFIED CUSTOMER
I appreciate the time John Silva took to explain to me in detail the complete vehicle examination of my 2018 CR-V Honda EXL. I especially was happy to find out what may need to be done in my next visit.