The service in itself was completed. I dad a 1:00 p.m. appointment for a 90 day inspection and a "complimentary" oil change. That is all. I left your parking lot at 2:46 p.m.
The person who made the initial appointment called me several times. Actually called me a second time to make the same appointment, finally realized an appointment had been made, then didn't schedule the oil change. I called two days ahead to confirm the exact time of the appointment and nobody picked up in service, it went to voice mail, then the mail box was full.
3/8/2021
Daniel B. VERIFIED CUSTOMER
It took 5 hours of waiting around for a simple oil change, tire rotation and software recall. no notice and didn't answer phone in service department 5 times. Your service department is the worst one that I have ever dealt with in the last 35 years...
3/8/2021
Cheryl G. VERIFIED CUSTOMER
Considering how busy everyone was on Saturday, our service was done in a timely manner, thank you Brian.
3/8/2021
Greg G. VERIFIED CUSTOMER
Job well done
3/7/2021
Emily S. VERIFIED CUSTOMER
It was done within a timely fashion and they didn't try to upsell me on anything which was a refreshing change.
3/7/2021
James H. VERIFIED CUSTOMER
Waiting to see if latest fix will correct the tire low pressure indicator
3/6/2021
David C. VERIFIED CUSTOMER
Great service and I really appreciated the car wash.
3/6/2021
Audrey S. VERIFIED CUSTOMER
4 times I had my vehicle in for the same issues. HAD an extended warranty to cover Everything. Asked for my vehicle to be inspected for Any issues to be covered. Still having issues w my window after 4th visit and replacing the master window panel That Was covered under warranty. Now my warranty Is Expired. So any other issues I HAVE to pay for. I'm NOT 100% Satisfied.
3/6/2021
Leroy P. VERIFIED CUSTOMER
It took two hours to fix my tire on my 2020 CRV and didn’t do any maintenance check or courtesy wash like previous CRV’s that I bought there.
3/6/2021
Martisha S. VERIFIED CUSTOMER
Terrell is great. He answers every question I may have and makes sure I’m completely satisfied with my service.
3/6/2021
Patricia L. VERIFIED CUSTOMER
He was very courteous and was able to resolve the issue that I came in with.
3/6/2021
Richard H. VERIFIED CUSTOMER
Terrel Sylver is very efficient and great at his job. A true asset to the Service Dept.
3/6/2021
Gregory R. VERIFIED CUSTOMER
Thank you for a great experiene by Brian as well the other Honda people I dealt with
3/6/2021
Ted D. VERIFIED CUSTOMER
My service was done quickly and my Passport returned clean and ready to go, thanks for the quick turnaround.
3/6/2021
Steven H. VERIFIED CUSTOMER
My appointment was at 7:30 AM. I was on time. Oil change and tire rotation took 2 hours. Should have been done in less than 1 hour.
3/6/2021
Patricia H. VERIFIED CUSTOMER
Very efficient
3/6/2021
Robert D. VERIFIED CUSTOMER
Very satisfied with Brian Wagner and service and car wash.
3/6/2021
Troy E. VERIFIED CUSTOMER
Terrel was great
3/6/2021
Virginia M. VERIFIED CUSTOMER
Some of your staff weren't wearing a mask at all or improperly under their mouths. Service was great.