Always a long wait even just for an oil change. Service reps are running around . One almost ran into me and she didn't have her mask on propperly
1/23/2021
Beryl C. VERIFIED CUSTOMER
I was very satisfied with how I was informed what needed to be done. I find everyone very helpful.
1/23/2021
Terry S. VERIFIED CUSTOMER
Very great service
1/23/2021
Ben B. VERIFIED CUSTOMER
Angela was very helpful!
1/22/2021
Robert H. VERIFIED CUSTOMER
Everyone was very pleasant. The woman who scheduled my appointment was very helpful and efficient. But when a Service Soon light comes on and you think you need to go in for an oil change and you come out having spent more than $700 makes me realize next time I'll just go to Jiffy Lube. (Yes, we were asked in advance about doing the recommended services. In retrospect I don't believe they were necessary!)
1/22/2021
Joisee M. VERIFIED CUSTOMER
Great customer service and very knowledgeable. Thank you!
1/22/2021
Douglas S. VERIFIED CUSTOMER
Work completed ok was a bit surprised with the cost of repairs
1/22/2021
Susan G. VERIFIED CUSTOMER
Everyone was courteous, professional, well spoken and appeared to enjoy their job.
1/22/2021
Joseph D. VERIFIED CUSTOMER
When we were contacted by phone to schedule, the girl told us it would be very quick, maybe around 20 minutes. Ended up sitting in the waiting room for over 45 minutes and that was without getting the complimentary car wash. When contacted by phone to see how the visit went, my husband told the girl what happened and she told him he would have to contact someone in management! He told her that she called us and needed to handle it. Have heard NOTHING back yet. Not a good first experience.
1/21/2021
Donna L. VERIFIED CUSTOMER
Wish TV was showing the inauguration instead of house hunting.
1/21/2021
Juergen R. VERIFIED CUSTOMER
Great service and very professional.
1/21/2021
Paul P. VERIFIED CUSTOMER
No personal checks devise a good cust system woman h checked out with said we have one"we dont take any" wrong responce
1/21/2021
Dwon S. VERIFIED CUSTOMER
Terrell is awesome
1/21/2021
Deborah B. VERIFIED CUSTOMER
Professional, very knowledgeable.
1/21/2021
Tammy B. VERIFIED CUSTOMER
Angela is Great she always does a great over the top job .Very nice and respectful I wouldn't want anyone else !
Thanks !!
1/20/2021
David D. VERIFIED CUSTOMER
Great Service!!!
1/20/2021
Janice S. VERIFIED CUSTOMER
Angela took care of everything we talked about and was polite and very congenial.
1/20/2021
Douglas S. VERIFIED CUSTOMER
As part of my service I was to have a front end alignment. My statement shows it was completed. It also indicates the vehicle was test driven. Driving on the way home the vehicle still pulls to the right as it did before the supposed work. Please let me know what you will do to make this right.
Thank you Douglas S
1/20/2021
Nicole D. VERIFIED CUSTOMER
I originally called and stated that my computer/radio screen wasn't working in my car. I was told that it was a recall for a software upgrade. I was told it would be about an hour to complete. Upon arriving and dropping off my car I told the people I would be waiting. I had to ask multiple times how much longer it was going to be and was never told that they could not fix the issue. I was there over two hours and my screen was not fixed, I now have to go back, and was only told by the service technician at the end of service. The expectation that was set going into the service call should have never been made for 1 hour if they did not know if the software update was going to fix the issue. Just a little annoyed that no one kept me updated on the issuue and that it couldn't be fixed, and i waited over two hours. Thank you.