Tyler spent time explaining my first oil change process
2/1/2022
Sandra P. VERIFIED CUSTOMER
I was very satisfied! Thank You!
2/1/2022
Linda J. VERIFIED CUSTOMER
John Silva is so knowledgeable and goes beyond to help you out and is very courteous in the meantime! John also gets your car out in a reasonable time frame!
2/1/2022
Thoney A. VERIFIED CUSTOMER
Very nice and helpful I will like her for next time
1/29/2022
Julie T. VERIFIED CUSTOMER
Tyler is a very informative and detail driven employee. I felt complete trust in his assessment of what was needed as his explanation and examples were helpful in my decision. Tyler represents the Norm Reeve's and Honda brands in all the right ways.
1/29/2022
Charles O. VERIFIED CUSTOMER
Excellent Honda employee
1/29/2022
Norman L. VERIFIED CUSTOMER
Experience was less than stellar Communication was poor. I had to initiate every contact to check on what work was needed, whether or not parts came in and to see if vehicle was ready for pick up.Requested wheel bearing be replaced at write-up, but was still charged for diag. $770 for a wheel bearing replacement and oil change far exceeded reasonable pricing. Service advisor provided "canned" answers when asked for explanations. Later found out that advisor was Service Manager's son...go figure. You guys are robbing people and you're not even professional about it. Never received a survey from Honda so I'm sure email was altered to prevent it from being sent. I wouldn't have filled it out as a courtesy to your store as I am a 20 year Operations Director at a Honda store in New England. Your organization definitely has some work to do.
1/29/2022
Dave W. VERIFIED CUSTOMER
Danielle did a great job of keeping me informed about the work being done on my van.
1/29/2022
Ramanan V. VERIFIED CUSTOMER
Prompt excellent and friendly service
1/29/2022
Donald K. VERIFIED CUSTOMER
I had an appointment at 9:10 for an oil change and tires rotated. Finally done at 10:40. Very long wait.
1/29/2022
Claudia B. VERIFIED CUSTOMER
Ok
1/29/2022
Eugene M. VERIFIED CUSTOMER
John went over everything and answered all my questions
1/29/2022
Daniel F. VERIFIED CUSTOMER
TylerSmith did a outstanding job taken care of me.
1/29/2022
Beverly . VERIFIED CUSTOMER
Everything went well. Didn’t take long at all. The only complaint I have is when I originally called to have my car serviced I got someone that text me and said she would have a service person call me well no one called me ( twice) the last time I called I ended up with a person in California who was more professional and was able to get me an appointment. I was ready to give up and call another Honda store.
1/29/2022
Maria V. VERIFIED CUSTOMER
Tyler was professional and understood all my questions and concerns. Great person to have at Honda!
1/29/2022
Barbara W. VERIFIED CUSTOMER
Great service!
1/28/2022
Mick D. VERIFIED CUSTOMER
You folks at Norm Reeves Honda are great to deal with a special thanks to Tyler Smith who went above and beyond in helping me out with my car problem. He is a special guy could not have been any kinder and helpful. Explained in detail the issues I had and jumped on the problem 2 hours later I was good to go and extremely satisfied wishing the Reeves Honda the best of success you all have earned it Thank you from Micheal Davison Pittsburgh Pa