Michael was great to work with and the technician was very helpful.
1/17/2023
Donald D. VERIFIED CUSTOMER
Took 30 days to install recall 97FY.
Kudos to Steve Marrocco explaining dealership problems in the installation portion of this recall. Loaner car was good.
My main gripe is your phone system and trying to leave a message or actually speaking to a human in the service dept.
1/15/2023
Bruce W. VERIFIED CUSTOMER
Everything went great.
1/14/2023
Howard R. VERIFIED CUSTOMER
Mike is the main reason I don’t patronize fort myers VW, which is closer
1/14/2023
Stuart B. VERIFIED CUSTOMER
Great service
1/13/2023
Johnie C. VERIFIED CUSTOMER
Took 1 photo of damage and didn't explain what actually happened just a very vague photo. Then I found things on my "list" that I was given for parts that were replaced within the past year... stop trying to oversell and upsell EVERYTHING and do some work to see if it's actually bad. Should be ashamed trying to sell stuff that doesn't need fixed
1/13/2023
Alan T. VERIFIED CUSTOMER
Satisfied as usual with the dealership’s service.
1/13/2023
Jennifer T. VERIFIED CUSTOMER
Everyone did an amazing job, and they are really great at keeping you informed of what’s going on and how much it’s going to cost every step of the way, and they really are clear-cut and precise with what they do
1/13/2023
Griff H. VERIFIED CUSTOMER
You guys do a great job.
1/12/2023
Michal W. VERIFIED CUSTOMER
Michael was extremely professional and helpful with the problem I was having with my vehicle.
1/12/2023
David B. VERIFIED CUSTOMER
Great service Chas was very helpful and courteous
1/12/2023
Robert R. VERIFIED CUSTOMER
Inspection report post checking out notes tires may need future servicing yet during busy Mike seemed to imply that tires were unsafe to drive on, noting “ they are seperating in the voter from dry rot”. Receipt no Mike noted anything about the quality of tire purchased, specifically the warranty, While sitting in the wait area, I noticed the signage about the tire special package, price and 5 year alignment. When asked after be shown the price of what he was putting on he really had no answer. When reviewing the receipt at home I noted that I got only a one year allimement. When texting him back about some questions he did not get back. Also, he noted the comp car wash was a hand wash. I highly doubt that it was because water was on my seats (convertible top). Sadly because it was not dried, I left in a dirtier car than when I drove in . DEFINITELY FEEL I DID NOT GET THE SERVICE THAT WAS EXPECTED
1/12/2023
Faye C. VERIFIED CUSTOMER
Very pleased with the service!
1/11/2023
Arby A. VERIFIED CUSTOMER
None
1/11/2023
Nancy W. VERIFIED CUSTOMER
We very much appreciate the fact that we were able to get our problem fixed expeditiously.
1/11/2023
Tamari S. VERIFIED CUSTOMER
Hard to find places you can trust. And Michael Ghiris is a very great employee who care about costumers.
1/11/2023
Linda M. VERIFIED CUSTOMER
Michael was professional, friendly and very helpful making my visit pleasant one.
1/10/2023
Lew F. VERIFIED CUSTOMER
Michael is a top-notch service advisor. His thoroughness and customer orientated approach made the entire process bearable, and informative.
1/10/2023
Tim P. VERIFIED CUSTOMER
Professional, personable, courteous
1/10/2023
Nina J. VERIFIED CUSTOMER
Michael was polite and helpful happy face-made me feel happy Your service always is great