Lia Honda Albany Auto Repair Service

Very expensive. Also was told it would be around 270 and when checking out it was over 300.

Everything was fine other than a rattling when we picked the car up. My son is going to see if it is bearings?

Dont want survey

Joe is fantastic! I hope you value him and understand that he values the customer with a sincerity that can’t be manufactured. He went above and beyond to provide me with the best experience in your service department. He is professional, knowledgeable and has excellent soft skills. I was very pleased with the service I received. Joe was instrumental in my making my experience a very positive one. Thank you for hiring him- Linda R

Wes was great, excellent service! My concerns are with the COVID19 precautions that were promised in the confirmation email and on your website that were NOT followed. Lia indicated multiple precautions that were being followed to protect their customers and I found very few followed. This is a pandemic and extremely important that precautions are in place and followed. Since I received a confirmation email with the protocols stated, I felt ok coming in for service and trusted that I would be safe.The seating in the waiting area was appropriate, however, most protocols were not followed. There were staff with no masks at times, no social distancing, reusing pens etc. As your policy states: • We guide the customer in the service drive, making sure we only allow a maximum number of vehicles in the drive at once (this provides ample room for all customer at a social distance). DID NOT HAPPEN • We ask the customer to shut down their climate control system, shut their vehicle off, remove and keep all other keys besides vehicle keys, then place the vehicle key in a bag that we provide. DID NOT HAPPEN • We ask our customers to stand on a specific space highlighted in front of the advisor write-up desks at a proper social distance. • A dealer employee will sanitize the driver's cockpit area and the interior/exterior including driver's door handles, steering wheel, headlamp switch, turn signal stalk, wiper switch, and gear shifter. Using an enzyme spray cleaner and alcohol solutions, the employee sanitizes the driver's side area of the vehicle while the vehicle is in the service drive. MY CAR DID NOT APPEAR AS THOUGH THIS HAPPENED, STILL DUSTY • We will place a steering wheel cover, floor mat, and gear shifter cover on your vehicle. wiper switch, and gear shifter. Using an enzyme spray cleaner and alcohol solutions, the employee sanitizes the driver's side area of the vehicle while the vehicle is in the service drive. • We will place a steering wheel cover, floor mat, and gear shifter cover on your vehicle. IF THIS HAPPENED, I SAW NO INDICATION • Our trained Service Advisors will continue your service write-up with a plexiglass barrier between you and them for safety. • Our advisor and customers then are escorted (with more than 6 feet of distance from customer) to the waiting room. We will continue to explain each step that we are taking to ensure the safety of them and our staff. • We have visible signs on each seat in our customer waiting area. The signs state that the chair has been sanitized and can be used and also say to leave the sign upside down after using the chair. The reverse side states that the chair has been used and needs to be sanitized. The 2 sides are different colors to make it easy for us to recognize quickly what needs to be sanitized.THERE WERE NO SIGNS, NO SANITATION DONE WHILE I WAS THERE FOR OVER TWO HOURS • We have installed signs in our buildings to remind everyone that we need to keep at least 6 feet of distance for proper social distancing. • Upon completing the service on your vehicle, we will park it in a designated area outside where we wipe down all touch points again as we exit the vehicle. We sanitize the key and place in baggie that is marked “sanitized. NO SIGNS OF SANITATION, Key was in ignition I am making this a big deal because this virus is killing people, please follow your protocols to keep your staff and customers safe. If you are not going to do that, please don’t email customers with a copy of your protocols which gives a false sense of safety and breaks trust.Please provide additional COVID19 training to your staff and monitoring to insure protocols are followed.

Always great service!!!!

Great personal service. Thank you

He is very good and he is very friendly .

Wes is always professional, polite and knowledgeable. Always a pleasure having him as my service representative

Did a phenomenal job of explaining and solving a car situation that I was experiencing. Joe is truly an asset to Lia Honda!

None

All went well. Will wait for the survey.

Christina is a listener. Very good manner. I haven't had a true customer service like this for a quite a while. Thank you

Christina was so helpful and kind; she made a rough situation with my car repair very manageable!

Good job!

Joe gave outstanding service. Thank you!

Thanks you

Staff was easy to work with!

Good job.

Easy in and out.