The service I received today was wonderful, and so pleasant! I was treated exactly as a customer would hope to be, and promptly too. From someone who has worked in customer service for 10 years, I have to give kudos. 5 corners has a great team!
2/6/2021
Janilee Hepp-Walters. VERIFIED CUSTOMER
I brought my truck in for an alignment due to the outside edge of one front tire wearing excessively. I was told the alignment was within factory specifications. I was also told it was because the tires are a poor quality (agreed) and it wore excessively because it is bad tire. A bad tire does not wear excessively on one edge only. Further investigation on my part shows the forums say the factory specs will cause wear unless the toe in set to the tight side. Your people should know this and adjust accordingly, and Ram should issue a Service Bulletin. In addition, the tire that wore was on the front diver's side. This is also the side that I had a bad tire on it from the factory, which was not covered under warranty because I was told it was caused by a road hazard. If it truly was caused by a road hazard, then it makes sense the alignment was out of adjustment. I can now look forward to another tire wearing unevenly due to incorrect alignment.
2/5/2021
Mason B. VERIFIED CUSTOMER
Very friendly and knowledgeable
2/5/2021
James F. VERIFIED CUSTOMER
You asked for a one question answer. What I got was a three question solicitation.
2/4/2021
Justin T. VERIFIED CUSTOMER
Very professional & pleasant.
2/4/2021
Jordan M. VERIFIED CUSTOMER
Kept me updated and informed. Pleasant all the time.
2/4/2021
Steve C. VERIFIED CUSTOMER
Thanks for the great service and hospitality from all at the dealership!
2/4/2021
Linda M. VERIFIED CUSTOMER
I never have any problems with the service Dept...they are great!!
2/3/2021
Kevin N. VERIFIED CUSTOMER
Randy always takes the time to understand what the issue might be and applies the correct resources to build a solution. He has EARNED my TRUST!!!
2/3/2021
John L. VERIFIED CUSTOMER
Another job well done!
1/31/2021
Eric D. VERIFIED CUSTOMER
Fast service and really friendly staff.
1/31/2021
Siva Truck. VERIFIED CUSTOMER
What I was told via phone abs what occurred where two different things.
1/30/2021
David W. VERIFIED CUSTOMER
The service at 5 Corners has always been good.
1/30/2021
Steve G. VERIFIED CUSTOMER
All 10's on the survey
1/28/2021
Darin L. VERIFIED CUSTOMER
Other than the broken tmps sensor, the loose valve stem and the marring on the new aluminum wheels from using the incorrect tire machine, it was great
1/26/2021
Peter A. VERIFIED CUSTOMER
Went the extra mile to notify me of a tire rotation need and minor fix with the fuel cap door.
1/26/2021
Jeffrey S. VERIFIED CUSTOMER
Teanea was beyond helpful in terms of figuring out why our engine light was on. Also, she handled another customer who was very cranky by being helpful and kind to him. I really noticed this and am happy to do business with a company employing people like Teanea.
1/24/2021
Bruce H. VERIFIED CUSTOMER
Matt helped me with my repair request in a timely manner and performed with professionalism and curtesy to my complete satisfaction.
1/24/2021
Bradley T. VERIFIED CUSTOMER
Most of the staff waking around and customers with out masks.
Not acceptable
1/23/2021
John A. VERIFIED CUSTOMER
Service would be even better if the wait time for an oil change would be less than an hour.