Service from the front desk was horrible! They did not fix the problems and had no idea on how to answer the question I had the day I picked up my vehicle. The day I picked up the vehicle it had the parking break on and the check engine light on also! They had to take my vehicle back to the shop twice while I was there waiting for my vehicle! I get home and the next morning the vehicle won’t start. I called Alex the manager and he said it was the starter and that he would order it, as of today I haven’t received a call from Alex or anyone at the Livermore service department. My vehicle hasn’t been drivable since that day and I’m waiting on a call! I’m so disappointed on the service there! I will wait this week, if I don’t get a call and get my vehicle fixed, I will contact my lawyer to take action. I paid almost $9,000 dollars for the service and my car is not working! I would appreciate if you fix this problem promptly before I take action. Thank you.
12/2/2020
Annmarie K. VERIFIED CUSTOMER
Great job however i cleaned off a few spots on my white interior of smudge, not so bad but the stitching was a real effort.
12/1/2020
Jennifer D. VERIFIED CUSTOMER
Service was great, communication was great, but I thought they would wash my car before returning it and when I picked it up it was dirty.
12/1/2020
Joyce J. VERIFIED CUSTOMER
I will respond
11/29/2020
Amol T. VERIFIED CUSTOMER
Expected proactive updates especially as it took over 2 weeks to get my car back. I was told that Body shop couldn't get in touch with me when the car was done but didn't receive any calls , voicemail ortext. Moreover, I'd expect all communication to come through the service representative. Overall, not impressed or satisfied with the experience.
11/28/2020
VINCE B. VERIFIED CUSTOMER
Job well done.
11/27/2020
Richard M. VERIFIED CUSTOMER
Excellent customer service!!!!!!?
11/27/2020
PETER R. VERIFIED CUSTOMER
Chris was our salesman he made the whole process quick and easy. Which is a little challenging with the remodel of the showroom. The entire staff was working well together. I will alway refer anyone to shop at Livermore Jaguar
11/27/2020
ALEXANDRO R. VERIFIED CUSTOMER
Amazing
11/26/2020
Sharrell P. VERIFIED CUSTOMER
This is the 7th time I’ve brought my car in in the 6 months that I’ve had it. Every month is something different. So I haven’t really enjoyed the car since I’ve had it. The car was purchased brand new and I wasn’t expecting to have this many car issues.
11/25/2020
ALEXANDRO R. VERIFIED CUSTOMER
Amazing
11/24/2020
Aneja R. VERIFIED CUSTOMER
Daniel was great. Delivered the vehicle on time and was pleasent to talk to
11/24/2020
Todd S. VERIFIED CUSTOMER
Thank you for getting the car in the same day we called, we were only in town for a short window.
11/24/2020
KARLA S. VERIFIED CUSTOMER
Great experience. Thank you!
11/21/2020
Frank S. VERIFIED CUSTOMER
Trusting that issue is taken care of as of now, the status update good use improvement.
11/20/2020
Sukhveer S. VERIFIED CUSTOMER
Daniel did excellent job. Daniel kept me updated on the status and ensure work was completed. Very professional, great customer service.
Looking forward to the new showroom.
Thanks, Raj
11/20/2020
AMAN S. VERIFIED CUSTOMER
Not coming back here again. Made a mistake to test your dealership vs The one in San Jose!
- lack of communication
- I received the msg to pick up my car after I had picked up the car. No heads up on delay.
Thanks!
11/20/2020
Abiola A. VERIFIED CUSTOMER
Very little communication after I reached out on several occasions. Held my vehicle for 11 days for a simple one hour repair. After complaining my vehicle was completed same day. Also I did not feel welcomed at all at this facility. The staff is very cold and borderline rude. I will seek another jaguar dealer in the future
11/19/2020
Mark L. VERIFIED CUSTOMER
The construction make a terrible parking lot a nightmare. Hrs to maintain social distancing with construction.
11/17/2020
Keith And. VERIFIED CUSTOMER
Although Alex and Daniel are very professional, I am very disappointed with the amount of service problems this vehicle has. I’ve only had the vehicle for 11 months and 3 months it’s been held in the service department and still has a front end problem! !