He didn’t get me the Uber code until I called many many times and ended up Nancy helped me out. Made me late to pick up my daughter from her school and also made my daughter late to her dance class after school. My experience was bad!
4/29/2021
Bruce C. VERIFIED CUSTOMER
X
4/28/2021
Yvonne L. VERIFIED CUSTOMER
Good service and very professional.
4/28/2021
Dez F. VERIFIED CUSTOMER
Thank you Audi team for sorting out my car and getting it back on the road. Setting me up on short notice with a loaner is going above and beyond in terms of customer service.
4/27/2021
Laura H. VERIFIED CUSTOMER
Fabulous experience. Nancy did a great job of keeping me informed on status and clear on next steps. Very pleasant. Felt like I was in very good hands.
4/27/2021
Roger A. VERIFIED CUSTOMER
An outstanding job as always
4/27/2021
Patrick G. VERIFIED CUSTOMER
Thank you!
4/27/2021
Richard H. VERIFIED CUSTOMER
I do not want to be contacted. I just want to say that the service took twice as long as what I was told and that was not even completing all that I went in for. I feel like I went to the end of the line because I left my car and was not waiting.
4/27/2021
PATRICIA A. VERIFIED CUSTOMER
Everyone was amazing and very, very helpful and extremely pleasant! ???? thank you!
4/27/2021
Tim G. VERIFIED CUSTOMER
Great service
4/26/2021
Georgia K. VERIFIED CUSTOMER
Customer service was excellent. Car was clean and done at time of request.
4/25/2021
Larry C. VERIFIED CUSTOMER
Nancy Frasula, since you let so many of your top notch people get away, hope you don’t screw this up...she is the consummate professional, the epitome of customer service
4/25/2021
Jaclyn S. VERIFIED CUSTOMER
I received great customer service from Josh! He was very responsive and took care of our car needs. Thank you!
4/25/2021
Tom H. VERIFIED CUSTOMER
Great service from Ismael, thanks a lot!
4/24/2021
Jeffrey B. VERIFIED CUSTOMER
Yes I’m satisfied with the service here. I would recommend you to anyone looking for a great Audi with great service.
4/23/2021
Erika W. VERIFIED CUSTOMER
Ismael was great. The only feedback about the process is that this time and other times, I have waiting a long time to check the car in.
4/23/2021
Garth H. VERIFIED CUSTOMER
I received impeccable service from Audi Livermore. I highly recommend them for your service work. Not only did they do a great job, but they were able to do it in a very timely manner!!!
Thanks again, Audi Livermore,!!!
4/22/2021
Choua V. VERIFIED CUSTOMER
Fast and friendly service by Audi Team
4/22/2021
Brittnay S. VERIFIED CUSTOMER
Nancy was great. She was knowledgeable, professional and efficient.
4/22/2021
Leilani Or. VERIFIED CUSTOMER
I made my service appointment online. There was not an option to reserve a loaner car. I figured it was because of Covid. When checking in at the service desk, I asked when loaners will start up again. Ismael, my service rep, said loaners ARE being used and I needed to call for it. So...what is the use of making an online appointment if I still need to call for a loaner? Doesn’t make sense. Ismael said there were not any loaners left, so I had planned to wait the 3 hours until my car was done being serviced. Online needs to be consistent, or just don’t offer the online appointments at all.