Overall, I was satisfied with the actual service done on my car. It took about 1.5 hours and I was able to wait outside safely, and I really appreciate that everyone was wearing masks or face coverings. My main issue is with the precautions regarding COVID-19: I had been assured that all staff handling cars would be wearing gloves, but I didn’t see everyone wearing gloves and when my car was returned to me the plastic covering was no longer on the driver’s seat when it was driven over to the front of the building. It makes me wonder if it was still on my seat while the technician and driver were in my vehicle, which would reduce the risk of any bacteria, germs or stains getting onto my car seat surface.
1/22/2021
Enoch L. VERIFIED CUSTOMER
Ismael was great! Made our experience smooth and convenient while making us feel like the only people there despite it being quite busy!
1/20/2021
Jennifer R. VERIFIED CUSTOMER
There were some weird mixups with the work on my car not actually being done when I first picked it up, but once I pointed it out they took care of it and delivered it to my house the next day. Although, they delivered it to my old address at first--luckily it's not far from my current address (where they picked it up for service).
1/20/2021
Sergio D. VERIFIED CUSTOMER
Ismael is a great employee, you should never loose him, he is truly an asset for your dealership
1/20/2021
Karina S. VERIFIED CUSTOMER
Ismael was very kind to take our car in for servicing without an appointment. He got us set up with a loaner car too so we could go about our weekend while the battery was replaced. Thanks for being so courteous and flexible, Ismael!
1/19/2021
Joe L. VERIFIED CUSTOMER
Thanks. You guys got us in quick and finished up same day
1/19/2021
Raymond G. VERIFIED CUSTOMER
Joshua is very professional in handling the service maintenance. Joshua was really prompt to call and let me know that service was done. I am really happy how the service was handled.
1/17/2021
Goutsla Inc. VERIFIED CUSTOMER
thanks for yoyr service
1/17/2021
Mary B. VERIFIED CUSTOMER
Nancy was competent and accommodating. Very easy to work with.
1/17/2021
Gina M. VERIFIED CUSTOMER
Ismael was very helpful. He was quick and efficient which made my wait not as long as expected. I used to go to the Fremont location but thanks to Nancy and Ismael I come to Livermore. Amazing service 10/10
1/17/2021
Yelitza H. VERIFIED CUSTOMER
Service was great, fast and thorough.
1/16/2021
Kannan M. VERIFIED CUSTOMER
Excellent service!
1/16/2021
Tashan A. VERIFIED CUSTOMER
Na
1/13/2021
Sharon T. VERIFIED CUSTOMER
I appreciate Josh’s help explaining one of the cars many features l was having a problem with. It’s also good to know my car is in good condition. Many thanks.
1/13/2021
Joseph B. VERIFIED CUSTOMER
The transaction was very smooth!!
1/13/2021
Scott S. VERIFIED CUSTOMER
Nancy was great
1/13/2021
Inderpreet S. VERIFIED CUSTOMER
Ismael is always great. Super professional, accessible and helpful. Only comment is to train up more etron techs. Having just one is not enough.
1/12/2021
Jeffrey C. VERIFIED CUSTOMER
Ismael did a great job explaining every service option and finding the best approach. Service was timely, I was updated nicely! Very satisfied!