Audi Livermore’s customer service is top notch, I was so pleased with their attention to my concerns and their quick attention to get things resolved.
12/16/2020
Dimple R. VERIFIED CUSTOMER
Nancy, my service manager, was excellent. She made sure all of my concerns were addressed, she followed up with me and kept me in the loop about what was going on with my car at all times. She has top notch customer service skills.
12/16/2020
Steve C. VERIFIED CUSTOMER
Good customer service
12/15/2020
Zhende L. VERIFIED CUSTOMER
I always have my Audi service with Ismael, I love how he take care everything for me and do a good job. He is always friendly and caring to me and my family. I will always trust him with my Audi. Thanks to his effort, I’m always happy with my car.
12/15/2020
Rose M. VERIFIED CUSTOMER
Nancy is great.
12/15/2020
SATYA P. VERIFIED CUSTOMER
Ismael was very professional and helpful through out the process. He kept me informed and even invited me to show the work being done. I appreciate the transparency and honest feedback. Overall the best service I have received at a car dealership so far.
12/15/2020
Sumod S. VERIFIED CUSTOMER
Ismael handled the service very efficiently. Keep up the great work!!
12/15/2020
Gopilal B. VERIFIED CUSTOMER
Prompt response and took care of the requests
12/14/2020
Hassan M. VERIFIED CUSTOMER
Ismael is the most professional service advisor at Audi Livermore. He is courteous, patient, and very respectful in his demeanor and communication. I only bring my vehicle in for service on days he is working. Audi corporate should know how great Ismael is and how great of a job he is doing.
12/13/2020
Bryan O. VERIFIED CUSTOMER
Nancy goes above and beyond to make sure I am safe in my car. Love that I can
Always depend on her when I bring my car in.
12/13/2020
Leo B. VERIFIED CUSTOMER
They’re awesome. She (Nancy Frasula) really took care of my needs. She explained that due to Covid restrictions they can’t let me stay in their facility but she suggested some places around. At the end she got me an Uber ride back home and return. Good job!
12/11/2020
Cathleen D. VERIFIED CUSTOMER
Thanks so much for the service reminder on my car. It had been over a year since my last service, and I was planning to bring it in based on mileage, but with a lack of driving this year it would have been a long time. Joshua was very good. He explained the service to me and provided me with a loaner. I came back early (service was complete, but he hadn't called me yet). My car was waiting to be washed, and he moved my car to the front of the line so I didn't have to wait a long time. Dealership was very clean, and I felt confident that all Covid precautions were taken. Thank you!
12/10/2020
JAMIE S. VERIFIED CUSTOMER
License plate bolts dude...
12/10/2020
Charles B. VERIFIED CUSTOMER
Service tech was great and repairs done correctly and timely. The loaner vehicle was filthy and had a used surgical mask in it. I would think you would at least vacuum and wash a vehicle before loaning it out to customers especially during the pandemic.
12/10/2020
JEFFREY B. VERIFIED CUSTOMER
The service team is vital for me! This team rocks! Love Nancy and Joshua oh and not to forget the main man Johnny! What a team for this Audi dealership. I see changes coming please don’t cut the service team!!
12/10/2020
Guille C. VERIFIED CUSTOMER
Always give great costumer service and promptly
12/9/2020
Bruno F. VERIFIED CUSTOMER
Communication could of been a little better.
12/9/2020
ABRAHAM B. VERIFIED CUSTOMER
I thought it was another car. The wash job was very much appreciated. Thank you.
12/9/2020
Soo T. VERIFIED CUSTOMER
Exceptional service, thank you!
12/8/2020
Steve C. VERIFIED CUSTOMER
Thank you so much! Nancy and the service dept are all very helpful and pleasant to work with
Janis campbell