Katryna was great, but my service was not completed. I am still waiting for a call that the part needed has come in. It’s now been a week and I’m still waiting. Secondly, my blue tooth connection for my phone has not worked since my car was worked on last Friday. I am most anxious to get the STARLINK updated and to get my phone working properly.
Thank you!
7/23/2021
Jacinta B. VERIFIED CUSTOMER
Professional and friendly.
7/23/2021
Johnny G. VERIFIED CUSTOMER
Passenger side sun visor fell apart as soon as I touched it. My research shows this is a very common failure but it would have been nice to be warned. I’m sure it was loose before it failed
7/23/2021
Anne E. VERIFIED CUSTOMER
Dean was very helpful and nice!
7/23/2021
TERRENCE F. VERIFIED CUSTOMER
Great guy to talk to, and very helpful!
7/22/2021
Irma W. VERIFIED CUSTOMER
He was very patient with us and answered all of our questions
7/22/2021
KEITH H. VERIFIED CUSTOMER
Communication was one way only. No updates were given on the nearly two week repair. Dean snd staff are very personable, but having better phone support for service is worth the investment.
7/22/2021
Fariba P. VERIFIED CUSTOMER
I appreciate all your staff have done for the service and I understand they might have had a high volume day and overwhelming schedule , Since you’re asking I need to be authentic and out of care tell you the truth,
It was a long wait to get the service at least 5 hours and it was overprice for the service I am not sure I comeback for another service but I am business owner and I truly appreciate everything your staff has done for me.
The Best Regards,
7/22/2021
Nami M. VERIFIED CUSTOMER
I am very happy with her.
7/22/2021
Michael M. VERIFIED CUSTOMER
Quick, attentive, kind. Got me in and out quickly, which I appreciated a lot.
7/22/2021
BRITTANY B. VERIFIED CUSTOMER
I asked to change the battery in my key, she did not do it. I asked to have the technician adjust the passenger side skirt and it is still not aligned property. The internet was not working, and was a distractive concern of the service advisor, I expected more from the service team. I’m not sure if it left me wanting to return.
7/22/2021
Michael G. VERIFIED CUSTOMER
Dean was fantastic. He really listened carefully to everything I was experiencing with my car and explained what they would do for each.
You guts did great but getting the parts took a couple of days longer than quoted.
7/21/2021
Jill S. VERIFIED CUSTOMER
All went well. Service was completed in a timely manner. ????
7/21/2021
Hermes P. VERIFIED CUSTOMER
Dean as always was so professional and helpful.
7/21/2021
John Z. VERIFIED CUSTOMER
Dean was fantastic. Highly organized.
7/20/2021
Chris S. VERIFIED CUSTOMER
There is a "drop off" option when scheduling a service appointment online. No one reached out to me to let me know there was no longer a loaner car program prior to my appointment. I had another appointment scheduled that I had to reschedule last minute while at the dealership. Perhaps remove the drop off option or bring back the loaner cars? Also, my appointment was at 10am for an oil change and a tire rotation. I checked my car in at 945 and waited until 1245 until it was done. Too long of a wait for scheduled routine maintenance. Thank you
7/19/2021
Melina M. VERIFIED CUSTOMER
Asked to check the brakes because the car shimmys after releasing the brake pedal. The problem was omitted on service request. Pleased- with new CD installation..
Wait for service rep assistance needs to be addressed by dealership