Robert was fantastic. Understood my difficult situation and did everything possible to help me. 10/10
7/16/2021
Sabrina W. VERIFIED CUSTOMER
Driving the car, to see, if this was the problem.
7/14/2021
Steve M. VERIFIED CUSTOMER
Kitryna was very friendly and kept me informed about my car every step of the way while it was being serviced. Everyone is very professional there. ????????
7/14/2021
Jisheng L. VERIFIED CUSTOMER
Thank you for making the wait time shorter. I used to wait for over 3 hour at Livermore Subaru for an oil change. Not any more! Thanks!
7/14/2021
Charlene G. VERIFIED CUSTOMER
Repairs were fine. William was fine checking in and out but neglected to give any updates as I waited. When appointment was booked I was told I would have a rental car since I lived in Brentwood. Upon arrival I was told new management had no arrangements. So I had to wait from 10:30 am until 4 pm. If I had been informed I could have made arrangements for a ride. Previous visits I was even offered an Uber ride home—no such luck this time. Very disappointing.
7/10/2021
Anthony B. VERIFIED CUSTOMER
he is very accommodating person
7/10/2021
Kathy A. VERIFIED CUSTOMER
Kitryna was very helpful and honored a prior promise from another service manager. However, I tried 5 times to call for service and no one answered. I even call the sales manager who said he'd have service call me back but it never happened. I finally was able to book online but someone should always be available to answer the phone. I was advices that there was no shuttle and they had no Uber account set up for client due to change of ownership. I hope the service department gets the staffing they need to manage customer expectations.
7/10/2021
Kimberly P. VERIFIED CUSTOMER
He was wonderful
7/10/2021
Jeremy S. VERIFIED CUSTOMER
A phenomenal job as always
7/10/2021
Lisa B. VERIFIED CUSTOMER
When I made my appointment I was told I would have an Uber ride to drive me home and back to pick up my car. When I arrived to my appointment, I was told that there were no Ubers available and I could possibly get a ride from one of their drivers. I was given a ride home but had to have my husband drive me back to pick up my car.
7/10/2021
Keith L. VERIFIED CUSTOMER
If Dean is the face of Livermore Subaru, then you have the right guy. Perfessional,Courteous,& Sincere. Positive experience.
7/10/2021
Dale S. VERIFIED CUSTOMER
Check in was smooth. Nice professional service rep. Too bad the service department does not pick up the phone when they receive calls. Several attempts and even called sales to reach out to them on my behalf. No call back.
7/10/2021
Chao W. VERIFIED CUSTOMER
Dean did a great job. Thanks
7/10/2021
Girija R. VERIFIED CUSTOMER
Excellent service
7/10/2021
Pilar B. VERIFIED CUSTOMER
Robert did a good job. However, the car was finished half an hour late as promised.
7/5/2021
Tracy L. VERIFIED CUSTOMER
She was courteous and efficient.
6/30/2021
Robert K. VERIFIED CUSTOMER
Thank you Dean for taking great of our crosstrak; appreciated you going through with me the checklist, and most important the two recall issues, best, Bob K
6/30/2021
Brenda A. VERIFIED CUSTOMER
Great service! Thank you!
6/30/2021
Mark B. VERIFIED CUSTOMER
Very helpful explaining recall notice
6/30/2021
Stuart P. VERIFIED CUSTOMER
Very professional, efficient, and friendly service manager. Work performed to my complete satisfaction.