Thank you for the expedited service and thorough job! See you in 6k miles!
6/19/2021
Marion B. VERIFIED CUSTOMER
When I scheduled the service online I wanted a quote for how much my cracked windshield would be no one ever got back to me I finally got one when I got the service done it would’ve been nice to arrange it all in one get-go
also somehow all my radio stations got wiped out again for like the fourth time I’m a take the car there and I have to reprogram all I don’t know what happens but it’s annoying
They didn’t pick up all the coverups out of my car and they left some kind of service key in it which I’ll bring back the next time I’m in Livermore
6/19/2021
Philip G. VERIFIED CUSTOMER
Dean was very helpful
6/18/2021
Cristy M. VERIFIED CUSTOMER
We were told that they did the car wash before we came to pick up the car but it was not dine when we picked up.
6/18/2021
Nancy J. VERIFIED CUSTOMER
Minimal wait despite being busy. Car was ready and waiting when promised. Thank you very much.
6/18/2021
Loren L. VERIFIED CUSTOMER
Great experience, Dean helped me leave in time for another appointment.
Great service from Dean!
6/17/2021
Norman M. VERIFIED CUSTOMER
Good service
6/17/2021
David S. VERIFIED CUSTOMER
Very pleasant and professional
6/16/2021
Jaclyn P. VERIFIED CUSTOMER
Kitty a went above and beyond without me asking for any special treatment. She proactively researched my coverage plan and found a way to waive my fees even though my plan had expired. There were unused credits that she was able to approve and I’m so thankful she did so. Great customer service, thank you!!
6/16/2021
Michael S. VERIFIED CUSTOMER
Excellent service
6/15/2021
Susan F. VERIFIED CUSTOMER
I found Katrina to have a serious attitude and was condescending to customers. She was not wearing a mask. Robert on the other hand was kind, helpful and attentive. You should seriously consider if you want Katrina to be customer facing.
6/13/2021
Jane I. VERIFIED CUSTOMER
Courteous. Met my every need with eagerness to provide superb service in an authentic fashion and not because he was following a “rule” book. He was patient with all my questions. All of the above delivered with kindness. ??????????
6/12/2021
Bill W. VERIFIED CUSTOMER
Dean,
One best experiences I have dealt with in last four years with Livermore Subaru. Dean was very good and impressed me by his professional as Service Adsvisor. Courtesy doesn't come off as mister no it all, very knowledgeable wit Subaru policies,precise and very good listener. This person is a keeper. Don't lose him.
6/12/2021
Pilar B. VERIFIED CUSTOMER
Job was completed and delivered on time as informed by by Dean. Car was also cleaned. Thank you.
6/12/2021
Dennis I. VERIFIED CUSTOMER
Good job. Very happy.
6/12/2021
Julie Y. VERIFIED CUSTOMER
Dean was very thoughtful & tried a few times to get me an Uber ride to Subaru to get my vehicle. He explained everything thoroughly. I am very happy to have had
this opportunity to work with him & look forward to working again with him for my
future service.
6/12/2021
Kamran H. VERIFIED CUSTOMER
Awesome service!!
6/11/2021
Erich T. VERIFIED CUSTOMER
Dean is a great service rep! Very efficient, respectful & helpful. I also an very satisfied with the HUGE improvement in the whole experience. Unfortunately in the past , my appointments took all day, I was kept waiting and the whole place was extremely unorganized. What a vast difference this time! I was in and out when I dropped off & picked up my car. They even washed my car, which has never been done before.
6/11/2021
Claire M. VERIFIED CUSTOMER
In and out in 45 minutes
6/11/2021
Robert V. VERIFIED CUSTOMER
My car was supposed to be finished between 2-3pm on June 9.
The service writer said he would call when it was ready.
I missed a call at 4:57 pm , immediately called back and after about 20 rings it went to voicemail. No message had been left on my cell. When I finally got a callback June 10 ( after multiple messages were left ) I was told my car was ready at 3:40 on June 9. I feel the service writers were negligent. Additionally, your voicemail system is horrible.