Really above and beyond service with discovering the unrelated problem with the battery and replacing it.
5/14/2021
Ralph P. VERIFIED CUSTOMER
Very friendly abd easy to talk to.
5/13/2021
The Pearson. VERIFIED CUSTOMER
When we purchased our outback from your dealership in 4/18, we purchased the Maintenance Agreement with the understanding that it may take me 8 years to put 42,000 miles on my car. The gentleman who sold us the agreement said you get 7 pre-paid services, no matter how long it takes. Today, Dean Pendley agreed with this interpretation, but the last service advisor was questioning this interpretation (8 months ago). Please confirm that I pre-paid for 7 services on my Outback. I've purchased 3 Outbacks through your dealership, and I was concerned when one of the advisors (8 months ago) said my Service Agreement may expire before I can fully utilize what I had pre-paid for. I most certainly knew, and informed the salesman at the time of purchase, that I couldn't possibly drive my car more than 6-8,000 miles a year. Please confirm that my service agreement will not expire before I can use it. Thanks. Bob
5/13/2021
Richard G. VERIFIED CUSTOMER
Courteous warm efficient, conveyed personalized service
5/13/2021
Wendy A. VERIFIED CUSTOMER
Friendly and efficient all at the same time
5/13/2021
Benjamin C. VERIFIED CUSTOMER
I wish Subaru Serramonte offer car washing after servicing my Subaru. Yours is complete..Too bad I have to drive 60 miles to have my car serviced.
5/13/2021
Desiree M. VERIFIED CUSTOMER
Kitryna was really nice, fast and efficient. She was very professional and updated when my car service was done.
5/12/2021
John A. VERIFIED CUSTOMER
He was polite and very matter
of fact.
5/11/2021
Mahesh C. VERIFIED CUSTOMER
Found a few grease stains on seat. Did not notice until I got home.
5/9/2021
Sai Krishna. VERIFIED CUSTOMER
Excellent services
5/9/2021
Daniel S. VERIFIED CUSTOMER
Everything was completed on time.
5/8/2021
Patricia T. VERIFIED CUSTOMER
She was very kind and took good care of me
5/8/2021
Yasmin H. VERIFIED CUSTOMER
Katrina and Dean are very knowledgeable, they are very professional and provide an outstanding costumer service, I live across the street from walnut creek subaru but I prefer to drive heavy traffic to livermore subaru just because of the great service I get at livermore subaru every time my ascent needs a service.
5/8/2021
Libby A. VERIFIED CUSTOMER
Great and positive service. Dean was very helpful.
5/8/2021
John G. VERIFIED CUSTOMER
Great job, no issues!!!!
5/7/2021
Abbigail M. VERIFIED CUSTOMER
Saw this guy going non stop & being efficient & pleasant with everyone.
Don’t know how the other workers & mechanics keep pace with him!
5/7/2021
Tracy G. VERIFIED CUSTOMER
Great! Repairs completed well before estimated time given. Friendly service.
Thank you!
5/7/2021
Shelley J. VERIFIED CUSTOMER
Dina is absolutely phenomenal you can’t get better customer service anywhere
5/6/2021
Jane C. VERIFIED CUSTOMER
Excellent and efficient experience!
5/6/2021
Lisa O. VERIFIED CUSTOMER
Dean was great! So helpful and so nice and very responsive! I highly recommend Dean and will seek him out next time we come in!