Service was completed within the time it was promised. Fastest service I’ve had so far at this service center.
2/28/2021
Greg K. VERIFIED CUSTOMER
Though my service manager Alex was wonderful, it took 3 1/2 days to do a job that should have been done in half that time. My understanding is that the lack of service personnel is the reason. I'm not sure what's happening at the Auto Mall there but it really has gone down in the last year.
2/27/2021
Bryan D. VERIFIED CUSTOMER
Thank you for helping us out.
2/27/2021
Helen S. VERIFIED CUSTOMER
Alex was professional and had my car ready ahead of when promised
2/27/2021
Anand C. VERIFIED CUSTOMER
Thanks for the wonderful management of process and making life easy for customer.
2/27/2021
****L. VERIFIED CUSTOMER
Forester recall PCV Valve has been on a order R more that a week. And there has no update so far.
2/27/2021
Katrina W. VERIFIED CUSTOMER
Professional and very helpful.
2/26/2021
Grace L. VERIFIED CUSTOMER
Hamad was professional and provided
Excellent customer service!!
2/26/2021
Ashley D. VERIFIED CUSTOMER
Alex is the best! Always so helpful and always has such a positive attitude !
2/26/2021
Dawn E. VERIFIED CUSTOMER
Alex did an exceptional job!!!
2/26/2021
Sarah S. VERIFIED CUSTOMER
Lack of communication between staff and customer.
2/26/2021
Dolores M. VERIFIED CUSTOMER
Alex was great! Unfortunately I over reacted a bit when I arrived to pick up my car. Because of the masks, and my perceived belief that the fix would be difficult, I thought Alex was saying there was nothing to be done. When in fact he was saying something to the affect that the fix was done. To Alex's credit, he was very professional and calmly repeated that all was good. Then we closed the appointment on a good note. Thank you Alex and the service team at Livermore Subaru
2/25/2021
Matthew J. VERIFIED CUSTOMER
Alex was great. Seriously, more places need people like Alex.
2/25/2021
Karthk R. VERIFIED CUSTOMER
Alex was awesome, highly energetic, professional and he went above & beyond attempting Uber drop-off service multiple times to get my ride.
2/25/2021
Susanna H. VERIFIED CUSTOMER
Alex is very conscientious! I was very happy with his professionalism! He is definitely an asset to your corporation!
2/24/2021
Brian S. VERIFIED CUSTOMER
The time it took for my car service was right on when the advisor said
2/24/2021
Diana S. VERIFIED CUSTOMER
It was a routine service and went well!
2/24/2021
John B. VERIFIED CUSTOMER
Great job
2/24/2021
Andrew S. VERIFIED CUSTOMER
Alex was wonderful! He had a really positive attitude despite being so hectic on a Monday. He adds a lot of value to the store and is a real asset to the company.