Slow and Expensive services on everything no matter the size of the job .. seems like every time I bring the car, they are short staffed. Or it’s the excuse I’m always given. I turned down getting a new set of tires just because I was told they wouldn’t be done till the following day even tho I only came for an oil change. Seems a bit excessive.
2/6/2021
Mark L. VERIFIED CUSTOMER
Dean always takes care of me and communicates everything to me which I like very much!
2/5/2021
Allan L. VERIFIED CUSTOMER
Could not have been better. Found optimal resolution to my service problem.
I have had only positive experience with this dealership starting with my Outback purchase last Sept.
2/5/2021
John S. VERIFIED CUSTOMER
Your online program for paying etc is terrible
2/4/2021
Mary D. VERIFIED CUSTOMER
I found the whole process went very smooth and efficient. Everyone was courteous and helpful.
2/4/2021
Felix R. VERIFIED CUSTOMER
Awesome customer service.
2/4/2021
Amelia P. VERIFIED CUSTOMER
You need to update my mail address, email and phone number as has been discussed 3 times now and still you sent this message to my spouses number. and attention. Account s/b under Rand and not Amelia. ****-****-xxxx. Thanks
2/4/2021
Micheal E. VERIFIED CUSTOMER
Alex really went out of his way 2 get us repaired at the best possible price. This was an older car and Alex really shopped around to find hard to get parts. I really appreciated the extra effort.
2/3/2021
Doric H. VERIFIED CUSTOMER
Alex did a fantastic job, excellent customer service and communication.
2/3/2021
Donald G. VERIFIED CUSTOMER
Yes, I was very satisfied with the service that Dean and the technicians gave me. I am a long time customer since 1998.
2/3/2021
David C. VERIFIED CUSTOMER
Heather has been most helpful in assisting in servicing my car
2/2/2021
Therese B. VERIFIED CUSTOMER
Heather noticed that I had had hip surgery and went out of her way to find a quiet and comfortable place for me and my husband to sit and wait for our auto service to be provided. Heather’s kindness went way above the call of duty and I was touched. She deserves spat on the back.
2/2/2021
THOMAS W. VERIFIED CUSTOMER
Dean kept me informed from start to finish on the status of my vehicle. Thank you Dean. This has been one of the best experiences i have had as a whole with Subaru
2/1/2021
Matthew V. VERIFIED CUSTOMER
Good customer service
1/31/2021
Catherine B. VERIFIED CUSTOMER
In the past if I had a car service it was washed
1/31/2021
Loren L. VERIFIED CUSTOMER
Heather was very polite and upbeat!
She deserves for Livermore Subaru to reward her for exceptional service ??
1/31/2021
Jeremy S. VERIFIED CUSTOMER
Outstanding service as always
1/31/2021
Marion E. VERIFIED CUSTOMER
Heather was awesome, she provided me with a loaner vehicle while mine was being fixed and kept me updated on the progress.
1/31/2021
Amrita P. VERIFIED CUSTOMER
I was promised that my car would be washed exteriorly as a part of my service but it was not washed. This is the second time it has happened and I was unhappy about it.
1/31/2021
Susan J. VERIFIED CUSTOMER
Dean was the most accommodating service rep I have ever experienced. Kudos to him.