Heather is kind & knowledgeable of her responsibility.
1/26/2021
Linda P. VERIFIED CUSTOMER
Appointment was at 9:45 (Oil change and airbag recall). Received a call around 2pm asking for more time and if it was possible to leave the car overnight. I refused and got the car back around 5:30 pm. Just thought it took too much time.
1/26/2021
Bill B. VERIFIED CUSTOMER
Great person to work with
1/26/2021
ERICA K. VERIFIED CUSTOMER
She has been very helpful with the whole process .
1/26/2021
Nadia N. VERIFIED CUSTOMER
Dean was very thorough and as always, extremely helpful. We can’t think Dean enough for his quick communications and assistance. The best of the best - thank you!!!
1/24/2021
Julie Y. VERIFIED CUSTOMER
Alex was very friendly & explained the service in detail & followed through to let me know when the service was done. I am very happy to work with Alex & look
forward to working with him at my next service.
1/24/2021
Alona G. VERIFIED CUSTOMER
Service and personality is best in class! Thank you Alex!
1/24/2021
Stephanie G. VERIFIED CUSTOMER
Professional and greeted promptly!
1/24/2021
Cheri S. VERIFIED CUSTOMER
It was nice meeting Alex. He was very professional.
1/24/2021
Long Na. VERIFIED CUSTOMER
Thank you
1/22/2021
Marla A. VERIFIED CUSTOMER
Thank you for all of your top quality service.
1/22/2021
Steve G. VERIFIED CUSTOMER
Excellent, First time using your service. Will do so again.
1/22/2021
Jamie L. VERIFIED CUSTOMER
Dean was excellent!
1/22/2021
Susanna B. VERIFIED CUSTOMER
It was an absolute pleasure to work with Heather! She was super helpful and guided me all the way along during this process. Her texts were a joy and it was super easy to pay. If I lived close to Livermore I would have brought my car back for sure!!
1/22/2021
Mike D. VERIFIED CUSTOMER
Heather is truly amazing. She explains everything thoroughly, looks out for the customer, and is always a pleasure to talk with. Thanks again!
1/21/2021
Karen C. VERIFIED CUSTOMER
I have worked with Dean before and have always been pleased. He’s professional and knowledgeable.
1/20/2021
Stanley P. VERIFIED CUSTOMER
Service advisor Heather Brown went above and beyond to ensure that I’m completely satisfied with the recent service to my vehicle.
Side Note - Whatever system you used prior for scheduling service worked much better than the current system. It’s a complete mess, as it doesn’t remember vehicle information after entering an email or phone number. Also, what’s with the service reminders calling from a Florida area code?
1/20/2021
Michael M. VERIFIED CUSTOMER
Alex is an extremely knowledgeable and friendly associate. Upon arrival I was pretty upset that I had to sit in a line of cars for over an hour when I had scheduled an appointment days before. Alex was incredibly understanding about why I was displeased and took action to ensure my satisfaction. The only thing that didn’t work out during this visit was Alex had scheduled for my car to be detailed before I picked it up and whoever was supposed to do so must have forgot. I do not think this was Alex’s fault though, you guys were super busy so whoever was supposed to do it probably got caught up with some other business. It is what it is I guess.
1/20/2021
John K. VERIFIED CUSTOMER
Heather has been nothing short of brilliant but the work carried out on the vehicle was less than perfect. It should not have taken 3 repeat trips to sort out a squeaky seat that has a service bulletin out for, and the tires were incorrectly inflated after rotation. The work sheet showed all 4 inflated to 34 osi but the manufacturer guidance is 35 front and 33 rear.
1/20/2021
Marey G. VERIFIED CUSTOMER
Heather was very friendly and courteous while maintaining her 6 feet distance. She made sure I had a safe place to wait for my car and advised me of my wait time for my next visit.