Livermore Subaru was disinterested in helping us with all of the issues we were experiencing from the moment we walked into the lobby. Heather was more interested in hearing herself talk than she was with listening and documenting all of our problems, Hamed was horribly dismissive and the dealership kept my car for over a month and only completed a software update. They also listed my name AND address incorrectly on our official paperwork after being corrected three times. Also, my husband drives by the dealership every single day on his commute from work. In fact, that stretch of freeway is basically a parking lot during the time he passes so he was able to get a good look at OUR Forester sitting in the same spot for over two weeks of the 30+ days they had possession of our car even though they claimed to have kept it to drive and properly diagnose the issues.
1/1/2021
Julie B. VERIFIED CUSTOMER
Dean was friendly and knowledgeable! Made for a great experience and I would ask for him again.
Not related to Dean — my car wasn’t cleaned/washed when I picked it up —I was kinda looking forward to that —it hasn’t been washed the last two times I’ve brought it in —and I think I’ve only had my car serviced twice —lol
Still love Livermore suburu !!
1/1/2021
Edward B. VERIFIED CUSTOMER
Excellent service
1/1/2021
Anthony P. VERIFIED CUSTOMER
Great customer care!
1/1/2021
Maxim R. VERIFIED CUSTOMER
Dean was very helpful with figuring out the details of needed repairs.
12/31/2020
Bradford B. VERIFIED CUSTOMER
Dean is professional, personal and knowledgeable. What more can you ask for?
12/31/2020
Betty C. VERIFIED CUSTOMER
????good job
12/31/2020
WILLIAM B. VERIFIED CUSTOMER
You need to give better time estimates. I always get told excuses. If you make an appointment for me, I don’t care if there is only one lube tech etc.
12/31/2020
STEVEN C. VERIFIED CUSTOMER
Dean was very helpful. He was courteous and accommodating. Even came out to greet me at the car as I drove up. Dean is a great representative for Subaru.
12/30/2020
William S. VERIFIED CUSTOMER
Heather was honest and communicative. Our car was done when she said it would be and she made the whole experience better than it was. I’d suggest not scheduling so many appointments in such an extremely small facility...especially given the tight parking and COVID paranoia.
12/30/2020
Juliet M. VERIFIED CUSTOMER
Alex was great, easy to talk to and very thorough. I appreciated his commitment to providing me a good experience. He was thoughtful, proactive, and highly communicative. One of the best subaru customer service experiences I've ever experienced since purchasing my subaru.
12/30/2020
Brayden L. VERIFIED CUSTOMER
Alex was fantastic as always! Always insanely helpful and always very friendly!
12/30/2020
Juan R. VERIFIED CUSTOMER
Decent customer service. Alex was great. My experience with this dealership is that the desire to make profit is higher than what the customer needs or is best. Culture of profit making over service rendered in the real interest of the customer. Which means I might be better served by a local shop who will put customer over quick profits, that will not gouge me on the labor and parts.
12/30/2020
Alberto A. VERIFIED CUSTOMER
My First service experience was Super Great.
Thanks to Dean for being so accommodating.
12/30/2020
Robert G. VERIFIED CUSTOMER
Alex was very professional and helpful.
12/30/2020
Dee S. VERIFIED CUSTOMER
She made the Uber experience effortless. Thank you!
12/29/2020
Carrie F. VERIFIED CUSTOMER
Alex is great! He provided excellent customer service - friendly, professional, knowledgeable and welcoming. He kept me informed as to the progress of my service. He represented Livermore Subaru well!
When the service was completed, he explained what was done and reviewed the inspection report in detail.
On a different note, I was very impressed with how clean the facilities were - showroom, service bays, the restrooms and the outside.
Thank you.
Bill Foley
12/29/2020
Sathish K. VERIFIED CUSTOMER
Excellent customer service and also Dean seemed to be knowledgeable about the Subaru vehicles, will definitely be happy to have him as my service technician next time I service my vehicle at your dealership.
12/28/2020
CYNTHIA A. VERIFIED CUSTOMER
Third Subaru from this dealership. Thanks for the great team!!!
12/27/2020
Maria A. VERIFIED CUSTOMER
Absolutely, heather was great from the moment I walked in. 100% satisfied. Thank you.