Thank you to the manager (Ahmed?) for taking car of my battery issue. And thank you to Heather for completing the recall and accommodating me with a rental car. Both of these staff members were very professional, kind and understanding.
12/10/2020
DMITRII M. VERIFIED CUSTOMER
Alex was very thorough about my car's tires. He spent considerable time explaining every detail. I appreciate his diligence very much.
12/8/2020
Mary R. VERIFIED CUSTOMER
He made me feel so comfortable. I have lost my husband and this car thing is new to me. I thank him for explaining everything to me and his patience.
12/8/2020
Melissa B. VERIFIED CUSTOMER
Heather Brown was great. Everything is sanitary, as it has always been. And my car was serviced in a timely manner.
12/8/2020
James D. VERIFIED CUSTOMER
Great staff. Service was reasonably quick, very professional and responsive. The Uber ride was a welcome bonus. Everyone was great!
12/8/2020
Royal D. VERIFIED CUSTOMER
Dean was fine, but we feel 6 hours to change the oil was excessive
12/8/2020
Hilda A. VERIFIED CUSTOMER
I prepaid for all my services for 40000 miles. Had I known that leaving my car for an oil change takes more than 4 hours, I would have not agreed to the purchase. Because of the lengthy wait times and this last time was the only time my car got washed. Alex was the only representative to actually offer me a car wash and give me an update on the eta of my car. I have one service left under my contract and I honestly don’t know where I will be going in the near future. Thank you.
12/8/2020
Norman M. VERIFIED CUSTOMER
Excellent service ????to Mr Dean
12/8/2020
Greg B. VERIFIED CUSTOMER
Great service! I’ll be back!
12/8/2020
Jen B. VERIFIED CUSTOMER
Alex was very helpful and went out of his way to get my car washed on a Saturday! Thank you!!
12/6/2020
GEOFFREY C. VERIFIED CUSTOMER
Overall the service was mostly good. But, since my car was at the dealership’s service center for longer than a week, I would have appreciated being kept more in the loop about the status of the vehicle and the service tech’s progress.
12/5/2020
Aprelle D. VERIFIED CUSTOMER
Alex was extremely friendly and helpful he answered all my questions, thank you!
12/5/2020
Cassandra C. VERIFIED CUSTOMER
Dean was professional and friendly. Made the whole process simple and transparent.
12/5/2020
Antonia S. VERIFIED CUSTOMER
Thank you for another great experience! The re-arrangement of the service area looks great! Dean gave me a thorough overview of my car inspection! He was also very patient while I used your new pay on-line , which I found very convenient!
I have been bringing my Subaru to Livermore since 2016 and feel like Your Service Department know my car on sight! Matt was always great...Heather is so personable....and Dean makes you feel at home!!! Thank you!!
12/5/2020
Kayla N. VERIFIED CUSTOMER
Alex was thorough in listening to my concerns regarding my vehicle and kept me updated on work progress. He was pleasant and made me feel welcome.
12/5/2020
Anielka M. VERIFIED CUSTOMER
I dropped my Legacy off on Nov 21 at 8:15am. I didn’t get a call at all the week of Thanksgiving even after leaving 3 messages and sending a few texts. It wasn’t until Nov 30 that I heard anything and I was finally able to pickup my car on Dec 1st. My service advisor Heather stated that their entire system was down, phones and texts. Seems suspicious to me honestly. My car part didn’t even come in until Monday Nov 30! The lack of communication was very poor. I have had my car serviced by Livermore Subaru for the last 10 years and the level of service in the parts and service department has greatly decreased in the last two years. I now am in the market for a new car and would love to own another Subaru but I will not be purchasing another Subaru because I don’t want to deal with the lack of customer service.
12/4/2020
Nicholas C. VERIFIED CUSTOMER
Alex was awesome. He was extremely helpful and explained everything that went into my alignment. Best service I have had at a Subaru dealership!
12/4/2020
CATHLEEN G. VERIFIED CUSTOMER
Alex provided excellent customer service. This is the reason I bring my car to the dealership to have it repaired. He also provided me a loaner car ( major +). Even though the repairs took longer then expected, I didn’t mind since I had a loaner vehicle.