Alex was helpful and kept us updated with my vehicle
11/19/2020
Shelly G. VERIFIED CUSTOMER
Heather was very friendly and attentive. Thank you.
11/19/2020
Clifford W. VERIFIED CUSTOMER
She is always extremely helpful in regards to everything involved with my Forrester. Every time I walk in she has a smile on her face and is as personable as it gets. We need more people like her in this world. Thank you for the amazing customer service every time I walk through the door!!!!
11/18/2020
Angel M. VERIFIED CUSTOMER
Great service!
11/18/2020
Elizabeth B. VERIFIED CUSTOMER
Heather was fantastic as was anyone we came into contact with today ( Zee).
I’ve been a customer since 2012. So have spent time inside the dealership before.
Couldn’t help but reimagine the interior today though.
Employees and customers could use a much different work and customer wait space.
I must’ve knocked the giant rock wall down a hundred times in my head.
E B
11/18/2020
ANTONY P. VERIFIED CUSTOMER
I already leased the BRZ from Lauren Eisenberg and traded in my Crosstrek. Thank You-Tony Pecci
11/17/2020
Martin F. VERIFIED CUSTOMER
Very friendly and helpful
11/17/2020
Edmund C. VERIFIED CUSTOMER
Alex is very courteous and considerate!
I can tell that he cares a lot for his customers.
He is a good service representative for Subaru.
11/17/2020
Jean O. VERIFIED CUSTOMER
The service department continues to mismanage scheduling and wait times. An oil change shouldn't take over two hours. It's particularly frustrating when you schedule an appointment and are told there's no way to predict how long it will take, particularly when you are the first customer appointment of the day.
It continues to amaze me how much servicing this location tries to schedule for a single day when it is clear that this location can't handle the volume due to its small size.
When I finally did leave the location around 9:30 a.m. my only available path to exit the facility was backed-up with 6 or 7 customers in their cars waiting to be met by a representative.
Cutting back on the number of service appointments might help to manage customer expectations as far as being a bit more accurate on length of servicing time. Just a suggestion.
11/16/2020
Matthew N. VERIFIED CUSTOMER
I'm always impressed by the service I receive. Thank you!
11/15/2020
Sam K. VERIFIED CUSTOMER
5 stars to alex
11/14/2020
Luis M. VERIFIED CUSTOMER
Alex is an outstanding customer service person. He work things out in a profesional matter. Happy to work with him.
11/13/2020
Geoffrey C. VERIFIED CUSTOMER
Dean was extremely kind and easy to work with. He kept me up-to-date and gave me a good level of detail about the work that was needed for my vehicle.
11/13/2020
Kip N. VERIFIED CUSTOMER
My wife said you were very kind and were very thorough going over her car repairs.
11/13/2020
Kori M. VERIFIED CUSTOMER
Dean was very nice, efficient. Gave me an accurate estimate of the repairs which I appreciated:)
11/13/2020
Emerita C. VERIFIED CUSTOMER
Had a great time doing business with Dean. I commend him for his honesty, friendliness, courteousness, and promptness.
11/13/2020
Danny A. VERIFIED CUSTOMER
Alex was very friendly and provided a great explanation of everything that would happen. He also arranged a ride home for me while I waited for the service to be finished. That was very convenient and was appreciated.
11/13/2020
Jackson H. VERIFIED CUSTOMER
I was told there’s no recalls for my Impreza but I’m going to need to come back in to get my ignition serviced.
11/13/2020
Angelina D. VERIFIED CUSTOMER
Dean was wonderful! He even took the time to show me how to open my trunk after the vehicle had lost power last week and required a jumpstart. Thank you Dean for being kind, professional, and detailed. I am so thankful!