All was very well with the service in addition to having the excellent attention of Salvador Preciado.
7/9/2022
Taylor R. VERIFIED CUSTOMER
Jose actually was my contact and he was fantastic. I did meet Miguel too and he was also courteous and kind. Great service as always.
7/9/2022
Tom F. VERIFIED CUSTOMER
Jonathan is an exceptional employee.
7/9/2022
Shelby W. VERIFIED CUSTOMER
I was nervous because Duane retired and we worked together for 20 years. But Jonathan was amazing too! So professional and kind. Thanks!
7/9/2022
VICTOR I. VERIFIED CUSTOMER
Fine in a timely manner
7/9/2022
Michael R. VERIFIED CUSTOMER
Excellent service!
7/8/2022
Lauren W. VERIFIED CUSTOMER
Great service and communication. Car was fixed promptly. Jose was especially nice to work with. Thank you!
7/8/2022
Erin W. VERIFIED CUSTOMER
Very accessible and timely. Great job!
7/8/2022
Fred R. VERIFIED CUSTOMER
Miguel, and the SM Ford team made my service visit a positive experience. I live in Orange but chose SM Ford because of their reputation for outstanding customer service, I will return for my service needs for my 1993 Ford Bronco.
Thank you
Fred R
7/8/2022
ROBINA D. VERIFIED CUSTOMER
The mechanics couldn’t figure out what was wrong with my car for over a year. I’ve been taking it back and forth and the service representative was the best trying to help in any way. I hope it’s fixed this time.
7/8/2022
Dmitri C. VERIFIED CUSTOMER
The best in SoCal!
7/8/2022
Steven K. VERIFIED CUSTOMER
Fredy was great as all of your advisors are. What I didn't like was the cost of servicing my vehicle. Maintanence parts plus labor $2000? Really? Do you realize the impact this has on me buying a Ford product AND buying it from Santa Margarita Ford? At this point, I am looking at Toyota, Honda or BMW. I never had any issues with theur vehicles.
I am going to an independent service center for the belt replacements.
7/8/2022
Pursue Health. VERIFIED CUSTOMER
Freddy is awesome
7/7/2022
Matthew M. VERIFIED CUSTOMER
Freddy was Great! Greeted me once I pulled in for my scheduled oil change and before I knew it he texted job was complete.
Big Shout out to your team!
Thank you,
Matt Margetta
7/7/2022
Josefina H. VERIFIED CUSTOMER
I appreciate Miguel level of experience that he has and he understands the client so well I’m very pleased with his service he always made me feel welcome.
7/7/2022
Jaycy I. VERIFIED CUSTOMER
Sal was awesome. Made the experience very easy.
7/7/2022
Veronique K. VERIFIED CUSTOMER
Thank you Fredy for providing GREAT customer service!
7/7/2022
Nathan L. VERIFIED CUSTOMER
Truck was left over 2 weeks waiting on a part that was backordered with no ETA. I had to call around to other Ford dealerships to find one that has the parts in stock and schedule service with tbem. That should be your job not mine. I regret buying from RSM Ford.
7/7/2022
David M. VERIFIED CUSTOMER
Jonathan is an excellent service advisor. I had multiple issues with my 2014 CMax that Jonathan was able to troubleshoot and resolve. It took about 2 weeks for the process and for parts to arrive. He communicated regularly and made sure the work was completed timely.
Thanks,
David M
7/6/2022
Liza M. VERIFIED CUSTOMER
He was very thorough and detailed. Very courteous and professional.