Good service and Duane Litz why I come to SM Ford. Duane has always been courteous, knowledgeable and responsive.
5/25/2022
MIKE O. VERIFIED CUSTOMER
2nd or 3rd time that Fredy has helped me in service. Always A++ service all the way around and incredibly professional. A definite asset to the RSM Ford team.
5/25/2022
Desiree H. VERIFIED CUSTOMER
Great people, great service, great job
5/25/2022
KENNETH C. VERIFIED CUSTOMER
Duane is the best service rep you will ever have. Too bad he is retiring. Who will help me with my service after he is gone?
5/25/2022
John D. VERIFIED CUSTOMER
Duane is a class act and a great customer service representative.
5/25/2022
Sarah N. VERIFIED CUSTOMER
Sal is very professional and helpful.
5/25/2022
ROBERT E. VERIFIED CUSTOMER
Miguel is very conscientious and follows up very well. Much appreciated the service he’s given me even though it can’t be fixed due to a server issue at Ford he is working on it.
5/25/2022
Nicholas R. VERIFIED CUSTOMER
Fredy, always greets me on arrival and provides timely feedback on my service. Fredy is the reason I continue to have my ford serviced at RSM.
5/24/2022
GENE C. VERIFIED CUSTOMER
Excellent customer service and keep me updated on a regular basis
5/24/2022
LESLIE W. VERIFIED CUSTOMER
Always in great hands with Duane. He explains the service completed and services needed very clearly. Service was completed in a timely manner including a much needed wash, thanks to Duane!
5/24/2022
RON B. VERIFIED CUSTOMER
Miguel was extremely helpful and very easy to talk to. I trusted his input and definitely know that if more service is needed in the future he will be the person that I go to.
5/24/2022
Dorothy L. VERIFIED CUSTOMER
Sal was very professional, articulate and communicated the results to my concerns. My concern regarding my new Mach-e and the battery capacity, he educated me on next steps to test capacity in the coming weeks. He ensured me if the extended battery capacity doesn’t reflect 300-305 miles in the next few weeks to bring back the car. He was very attentive to me concerns and level of anxiety.
5/24/2022
Bianca V. VERIFIED CUSTOMER
Thank you
5/22/2022
Kenneth H. VERIFIED CUSTOMER
It was my pleasure working with Fredy today. I was very impressed with his demeanor and service
5/22/2022
Ronald T. VERIFIED CUSTOMER
Fredy was very kind, professional, and helpful. My concern is that I have a loud rattle in back seat area, not all the time but consistent. I listed that ss a concern and wanted it found. I was told "unable to verify". This is the second issue I have brought to service and told by them the problem couldn't be replicated. I feel service dept is too quick to say they can't verify or replicate. Fredy was apologetic but I am still frustrated.
5/22/2022
VIRGINA H. VERIFIED CUSTOMER
Gentlemen: I was completely satisfied with my current visit to Ford. Durand Litz did an excellent job taking care of my car. I am moving and concerned about my car due to it’s age. It is a 2010 Escape. Came in for oil change and painting of a scrape. The car was kept overnight to be sure the paint was dried. Duane had the car checked out and everything was in good condition except the hoses and belts. We had all of them replaced and my car ready for the move. It will be put on a car transporter. Duane made sure that I would feel safe. Thank you for the years that I have been coming to Ford in RSM. He made my day.
5/21/2022
Richard R. VERIFIED CUSTOMER
Thanks for completing service in a timely manner
5/21/2022
Scott A. VERIFIED CUSTOMER
Great service. Thank You
5/21/2022
Marvin C. VERIFIED CUSTOMER
Miguel was absolutely the best to work with I explained my situation and he said we will take care of it in a very calm assuring voice. I can’t thank him and the service team enough. I was leaving for vacation and he did his very best to get the vehicle back before we left and in top shape. My experience with Miguel and Santa Margarita Ford was outstanding and with that kind of service there is no reason to shop anywhere else. Thank all of you for the professionalism. the timely matter in which the work was done and mostly for the reassurance. Thanks Again Miguel and the whole team..
Sincerely, Marvin C
5/21/2022
Lonnie C. VERIFIED CUSTOMER
Miguel Aparicio is always very helpful with meeting my service needs.
He is the reason I bring my vehicles to Santa Margarita Ford.
Thank you.