Loss of trustworthiness due to upselling. Said I needed a $2000 repair which was not needed after second opinion. Never coming back to RSM Ford for service. This is not the first time.
5/16/2022
MARY C. VERIFIED CUSTOMER
Thank you for taking care of my truck????. Not only do you have a great service man in Miguel but you have a beautiful location. It was delightful sitting outside in the morning air.
5/15/2022
JUDITH C. VERIFIED CUSTOMER
Excellent service received by Miguel Aparicio
5/15/2022
SCOTT V. VERIFIED CUSTOMER
Very nice and courteous
5/15/2022
NAGY R. VERIFIED CUSTOMER
Sal was great, he was off of work but stayed with me amd called another dealership to find out what my car code was to help me. He keep me informed through out the whole process. Thank you Sal
5/15/2022
JO S. VERIFIED CUSTOMER
He’s just a good guy - one of the few good guys left!
5/15/2022
LISA Y. VERIFIED CUSTOMER
We appreciate & trust Miguel with our Ford! We give him a top rating
5/15/2022
SCOTT V. VERIFIED CUSTOMER
Very professional and nice!
5/14/2022
RONALD C. VERIFIED CUSTOMER
I find the service at SM Ford to always be excellent & done in a timely manner I would recommend SM Ford to any one seeking a great Ford product & service,
5/14/2022
LORI K. VERIFIED CUSTOMER
Miguel is such an amazing asset to your company. He has taken care of us for years. He knows every family member and he takes such good care of us. Its like dealing with family when we come to SMFord. He is a wonderful employee. I like to see that you don’t have turnover in your service department. That speaks volume about your company.
5/14/2022
PETER B. VERIFIED CUSTOMER
Love dwayne
5/14/2022
ROBERT P. VERIFIED CUSTOMER
Thank you!
5/14/2022
XANNE B. VERIFIED CUSTOMER
Clare is awesome
5/14/2022
ROBERT N. VERIFIED CUSTOMER
Clare was awesome! The technician who worked on my Bronco was lame but Clare made sure my vehicle was properly serviced.
5/14/2022
JAMES S. VERIFIED CUSTOMER
Great service
5/13/2022
NICHOLAS S. VERIFIED CUSTOMER
Great service experience. Will be back, thank you Miguel Aparicio!
5/13/2022
Charlie Y. VERIFIED CUSTOMER
I brought my car in to get a tire sensor fixed. They punctured the side wall and said they didn’t do it. They showed me a video of the air coming out. They said it was already there. There is no way that could be true. If air was leaking out that fast I would not have been able to drive over there.
5/13/2022
TONY M. VERIFIED CUSTOMER
Duane is simply the best. He always takes excellent care of me and my truck.
5/13/2022
JOHN A. VERIFIED CUSTOMER
Freddy did an excellent job in assuring me that My vehicle would be taken care of.
5/13/2022
ADRIAN V. VERIFIED CUSTOMER
Miguel continues to go above and beyond, great service, thank you!
Customer for life!